Knowledge management and electronic records management in the realm of E-government: Case of Botswana

Kelvin Joseph Bwalya, Saul F.C. Zulu, Peter Mazebe Sebina

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

2 Citations (Scopus)


The recent past has seen many interventions aimed at merging traditional records management approaches with emerging trends such as electronic records (e-Records), electronic government (e-Government) and Knowledge Management (KM). This has largely cascaded from the belief that appropriate records management practices may positively contribute to transparency, accountability, efficiency and increased productivity both in the public and private sector business value chains. However, realization of the full potential of records management in the realm of e-Government cannot be achieved if multi-disciplinary factors impacting on records management are ignored when drawing implementation strategies and roadmaps. This chapter utilizes extensive literature reviews to probe the best ways of implementing records management with KM in the public sector in the context of e-Government. The chapter posits that the application of KM is still in its infancy as the concept had yet to take root in the public sector.

Original languageEnglish
Title of host publicationDigital Solutions for Contemporary Democracy and Government
PublisherIGI Global
Number of pages23
ISBN (Electronic)9781466684317
ISBN (Print)1466684305, 9781466684300
Publication statusPublished - 30 Apr 2015

ASJC Scopus subject areas

  • General Social Sciences
  • General Computer Science


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