Investigating performance management in postal systems

This paper investigates and discusses the practices of performance management in postal organizations. The postal industry has in the past decade been faced with negative business performance where mail volumes have declined, customers lost to competition and revenue gradually declining. Including other factors, performance management has been identified as a significant question as to whether do challenges exist in the manner in which employees, resources and activities are connected to the overall achievement of goals and objectives set by postal systems and whether does performance management have an impact to the loss of business, customers and revenue. This study reveals that factors such leadership, organizational strategy, process and resource management should be regarded highly important and have a positive strong relationship towards effective performance management in postal systems.