Investigating performance management in postal systems

Thabiso John Mokoena, Charles Mbohwa

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


This paper investigates and discusses the practices of performance management in postal organizations. The postal industry has in the past decade been faced with negative business performance where mail volumes have declined, customers lost to competition and revenue gradually declining. Including other factors, performance management has been identified as a significant question as to whether do challenges exist in the manner in which employees, resources and activities are connected to the overall achievement of goals and objectives set by postal systems and whether does performance management have an impact to the loss of business, customers and revenue. This study reveals that factors such leadership, organizational strategy, process and resource management should be regarded highly important and have a positive strong relationship towards effective performance management in postal systems.

Original languageEnglish
Title of host publicationProceedings of the World Congress on Engineering 2013, WCE 2013
Number of pages6
Publication statusPublished - 2013
Event2013 World Congress on Engineering, WCE 2013 - London, United Kingdom
Duration: 3 Jul 20135 Jul 2013

Publication series

NameLecture Notes in Engineering and Computer Science
Volume1 LNECS
ISSN (Print)2078-0958


Conference2013 World Congress on Engineering, WCE 2013
Country/TerritoryUnited Kingdom


  • Mail
  • Performance management
  • Postal organizations

ASJC Scopus subject areas

  • Computer Science (miscellaneous)


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