@inproceedings{fa9dd2c1d3f94f76b9d551d49a904944,
title = "Integrating values and principles of cooperative enterprises with TQM elements: A conceptual framework for customer satisfaction",
abstract = "The concept of cooperative enterprise is a potentially effective intervention for eradicating poverty and merging the first and second economy of South Africa. This paper shows the importance of ensuring integrated implementation of cooperative principles and values within the cooperative enterprise. To ensure effectiveness and efficiency in cooperative enterprises, the principles and values must be integrated with the elements of Total Quality Management (TQM). With this realization, cooperative enterprises can serve their reason of existence in the county.",
keywords = "Cooperative principles, Cooperative values, Social development, Sustainability, Tqm elements",
author = "Thaba, {S. C.} and C. Mbohwa",
year = "2015",
language = "English",
series = "Lecture Notes in Engineering and Computer Science",
publisher = "Newswood Limited",
pages = "1041--1045",
editor = "Craig Douglas and Jon Burgstone and Grundfest, {Warren S.} and Jon Burgstone and Craig Douglas and Ao, {S. I.}",
booktitle = "WCECS 2015 - World Congress on Engineering and Computer Science 2015",
note = "2015 World Congress on Engineering and Computer Science, WCECS 2015 ; Conference date: 21-10-2015 Through 23-10-2015",
}