@inproceedings{63dbb09ceed74adb840b28869ed1a859,
title = "Information Systems Resilience: An African Banking Case Study",
abstract = "The banking sector is a prime example of digital transformation initiatives, but instability and system outages have plagued banks in South Africa. A systems resilience view of information systems (IS) in the banking sector will illuminate and contextualize how IS can respond and recover. This research investigates a bank's response to system instability and resilience development. We selected one of the multinational banks in Africa as our case study (Bank A), which can be regarded as representative of large multinational banks on the African continent. Bank A identified nine areas of improvement as part of its Systems Resilience Programme. Bank A's response fits Weber et al.'s (2021) understanding of system resilience well, as it is a mix between a socio-technical response and a time perspective. Very little formal research has been done on system resilience in banking in Africa. This paper is a first step in remedying instability facing IS and offers a new perspective regarding resilience in the IS and developing nation context.",
keywords = "banking, service management, system resilience, system stability",
author = "Josef Langerman and Nazeer Joseph",
note = "Publisher Copyright: {\textcopyright} 2023 IEEE.; 2023 IEEE International Conference on Electrical, Computer and Energy Technologies, ICECET 2023 ; Conference date: 16-11-2023 Through 17-11-2023",
year = "2023",
doi = "10.1109/ICECET58911.2023.10389305",
language = "English",
series = "International Conference on Electrical, Computer and Energy Technologies, ICECET 2023",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "International Conference on Electrical, Computer and Energy Technologies, ICECET 2023",
address = "United States",
}