Information-centric influence strategies for quality assurance in reverse logistics supply chains: external stakeholders' perspective

M. K.C.S. Wijewickrama, Nicholas Chileshe, Raufdeen Rameezdeen, J. Jorge Ochoa

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is twofold: firstly, to identify the information-centric strategies of external stakeholders that influence the quality assurance (QA) in the reverse logistics supply chains (RLSC) of demolition waste (DW) and, secondly, to recognize the determinants for using each strategy. Design/methodology/approach: Semi-structured interviews were conducted with 21 professionals representing five external stakeholder groups: state and local government agencies, non-government organizations (NGOs), forward supply chain upstream and downstream actors. The data was analyzed based on Creswell's five-step process, and the conventional content analysis was used for coding and generating themes. Findings: The study found seven information-centric influence strategies: regulating, monitoring, leading, incentivizing, demolition approval, forming contracts and specifications. The state government organizations were the most dominant in influencing the QA in RLSC. All external stakeholders use both aggressive and cooperative strategies. The urgent, legitimate and economic core of the issue decides the type of strategy to exert an information-centric influence over the QA in RLSC of DW. Originality/value: To the author's best knowledge, this study is one of the first investigations performed based on a theoretical basis within the context of RLSC in the construction industry (CI). This study used empirical data to elaborate the stakeholder theory while providing new knowledge on stakeholder influence, particularly those relevant to information sharing. Thus, this study developed a theoretical base that future researchers in the study domain could use.

Original languageEnglish
Pages (from-to)1857-1888
Number of pages32
JournalBenchmarking
Volume29
Issue number6
DOIs
Publication statusPublished - 15 Jul 2022
Externally publishedYes

Keywords

  • Demolition waste (DW)
  • External stakeholders
  • Information-centric influence strategies
  • Quality assurance (QA)
  • Reverse logistics supply chain (RLSC)

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management

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