Indicators of Quality Assurance in Higher Learning Institutions: A Review

B. G. Mwanza; T. T. Kambikambi; C. Mbohwa

doi:10.1109/IEEM44572.2019.8978801

Indicators of Quality Assurance in Higher Learning Institutions: A Review

B. G. Mwanza
, T. T. Kambikambi
, C. Mbohwa

Quality and Operations Management

University of Zambia

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

Changes in the provision of education and the drive to meet the sustainable development goals in education has contributed to the establishment of higher learning institutions. To support these developments, the emphasis on quality assurance (QA) in these higher learning institutions has triggered QA assessments and monitoring. The purpose of this study was to review the indicators of QA in higher learning institutions. Based on the concepts on which QA is examined in higher learning institutions, a methodology was adopted. A number of key indicators at the input, process and outcome concept of QA examination have been revealed. These indicators are relevant to implement in existing and new QA systems of higher learning institutions. To policy makers, government and regulators, the study provides insights on the development of QA assessment and monitoring tools. The identified indicators of QA and the proposed QA framework can be reengineered in QA systems of higher learning institutions of different contexts.

Original language	English
Title of host publication	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019
Publisher	IEEE Computer Society
Pages	1012-1016
Number of pages	5
ISBN (Electronic)	9781728138046
DOIs	https://doi.org/10.1109/IEEM44572.2019.8978801
Publication status	Published - Dec 2019
Event	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019 - Macao, Macao Duration: 15 Dec 2019 → 18 Dec 2019

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019
Country/Territory	Macao
City	Macao
Period	15/12/19 → 18/12/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education
SDG 17 Partnerships for the Goals

Keywords

Assessment
Education
Indicators
Management
Monitoring
Quality Assurance

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1109/IEEM44572.2019.8978801

Cite this

Mwanza, B. G., Kambikambi, T. T., & Mbohwa, C. (2019). Indicators of Quality Assurance in Higher Learning Institutions: A Review. In 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019 (pp. 1012-1016). Article 8978801 (IEEE International Conference on Industrial Engineering and Engineering Management). IEEE Computer Society. https://doi.org/10.1109/IEEM44572.2019.8978801

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abstract = "Changes in the provision of education and the drive to meet the sustainable development goals in education has contributed to the establishment of higher learning institutions. To support these developments, the emphasis on quality assurance (QA) in these higher learning institutions has triggered QA assessments and monitoring. The purpose of this study was to review the indicators of QA in higher learning institutions. Based on the concepts on which QA is examined in higher learning institutions, a methodology was adopted. A number of key indicators at the input, process and outcome concept of QA examination have been revealed. These indicators are relevant to implement in existing and new QA systems of higher learning institutions. To policy makers, government and regulators, the study provides insights on the development of QA assessment and monitoring tools. The identified indicators of QA and the proposed QA framework can be reengineered in QA systems of higher learning institutions of different contexts.",

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Mwanza, BG, Kambikambi, TT & Mbohwa, C 2019, Indicators of Quality Assurance in Higher Learning Institutions: A Review. in 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019., 8978801, IEEE International Conference on Industrial Engineering and Engineering Management, IEEE Computer Society, pp. 1012-1016, 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019, Macao, Macao, 15/12/19. https://doi.org/10.1109/IEEM44572.2019.8978801

Indicators of Quality Assurance in Higher Learning Institutions: A Review. / Mwanza, B. G.; Kambikambi, T. T.; Mbohwa, C.
2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019. IEEE Computer Society, 2019. p. 1012-1016 8978801 (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Changes in the provision of education and the drive to meet the sustainable development goals in education has contributed to the establishment of higher learning institutions. To support these developments, the emphasis on quality assurance (QA) in these higher learning institutions has triggered QA assessments and monitoring. The purpose of this study was to review the indicators of QA in higher learning institutions. Based on the concepts on which QA is examined in higher learning institutions, a methodology was adopted. A number of key indicators at the input, process and outcome concept of QA examination have been revealed. These indicators are relevant to implement in existing and new QA systems of higher learning institutions. To policy makers, government and regulators, the study provides insights on the development of QA assessment and monitoring tools. The identified indicators of QA and the proposed QA framework can be reengineered in QA systems of higher learning institutions of different contexts.

KW - Assessment

KW - Education

KW - Indicators

KW - Management

KW - Monitoring

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Mwanza BG, Kambikambi TT, Mbohwa C. Indicators of Quality Assurance in Higher Learning Institutions: A Review. In 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019. IEEE Computer Society. 2019. p. 1012-1016. 8978801. (IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM44572.2019.8978801

Indicators of Quality Assurance in Higher Learning Institutions: A Review

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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