Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process

R. M. Malapa; N. Sukdeo; S. C. Mukwakungu; C. Mbohwa

doi:10.1109/IEEM58616.2023.10406852

Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study aims to explore the impact of benchmarking for continuous improvement on product quality. The study adopts a qualitative method approach and finds that benchmarking is an essential tool for improving an organization's processes and achieving its goals. Benchmarking helps organizations position themselves in the marketplace and strategically improve poor performance. However, due to the non-representative sample used in the study, the downstream conclusions may be affected, and the analysis results may be unreliable. The study recommends the implementation of benchmarking as a solution for improving poor performance and product quality, specifically for ABX Company and other similar organizations. Additionally, the study investigates the effectiveness of implementing quality management system tools, which can significantly improve product quality to meet customer specifications in manufacturing organizations.

Original language	English
Title of host publication	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	1697-1701
Number of pages	5
ISBN (Electronic)	9798350323153
DOIs	https://doi.org/10.1109/IEEM58616.2023.10406852
Publication status	Published - 2023
Event	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023 - Singapore, Singapore Duration: 18 Dec 2023 → 21 Dec 2023

Publication series

Name	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023

Conference

Conference	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
Country/Territory	Singapore
City	Singapore
Period	18/12/23 → 21/12/23

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Benchmarking
Continuous Improvement
Total Quality Management

ASJC Scopus subject areas

Artificial Intelligence
Decision Sciences (miscellaneous)
Statistics, Probability and Uncertainty
Industrial and Manufacturing Engineering
Modeling and Simulation
Strategy and Management

Access to Document

10.1109/IEEM58616.2023.10406852

Cite this

Malapa, R. M., Sukdeo, N., Mukwakungu, S. C., & Mbohwa, C. (2023). Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process. In 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023 (pp. 1697-1701). (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IEEM58616.2023.10406852

Malapa, R. M. ; Sukdeo, N. ; Mukwakungu, S. C. et al. / Improving Performance Through Benchmarking : A Study on the Continuous Improvement Process. 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. Institute of Electrical and Electronics Engineers Inc., 2023. pp. 1697-1701 (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023).

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language = "English",

series = "2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023",

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Malapa, RM, Sukdeo, N , Mukwakungu, SC & Mbohwa, C 2023, Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process. in 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023, Institute of Electrical and Electronics Engineers Inc., pp. 1697-1701, 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023, Singapore, Singapore, 18/12/23. https://doi.org/10.1109/IEEM58616.2023.10406852

Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process. / Malapa, R. M.; Sukdeo, N.; Mukwakungu, S. C. et al.
2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. Institute of Electrical and Electronics Engineers Inc., 2023. p. 1697-1701 (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Improving Performance Through Benchmarking

T2 - 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023

AU - Malapa, R. M.

AU - Sukdeo, N.

AU - Mukwakungu, S. C.

AU - Mbohwa, C.

PY - 2023

Y1 - 2023

N2 - This study aims to explore the impact of benchmarking for continuous improvement on product quality. The study adopts a qualitative method approach and finds that benchmarking is an essential tool for improving an organization's processes and achieving its goals. Benchmarking helps organizations position themselves in the marketplace and strategically improve poor performance. However, due to the non-representative sample used in the study, the downstream conclusions may be affected, and the analysis results may be unreliable. The study recommends the implementation of benchmarking as a solution for improving poor performance and product quality, specifically for ABX Company and other similar organizations. Additionally, the study investigates the effectiveness of implementing quality management system tools, which can significantly improve product quality to meet customer specifications in manufacturing organizations.

AB - This study aims to explore the impact of benchmarking for continuous improvement on product quality. The study adopts a qualitative method approach and finds that benchmarking is an essential tool for improving an organization's processes and achieving its goals. Benchmarking helps organizations position themselves in the marketplace and strategically improve poor performance. However, due to the non-representative sample used in the study, the downstream conclusions may be affected, and the analysis results may be unreliable. The study recommends the implementation of benchmarking as a solution for improving poor performance and product quality, specifically for ABX Company and other similar organizations. Additionally, the study investigates the effectiveness of implementing quality management system tools, which can significantly improve product quality to meet customer specifications in manufacturing organizations.

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KW - Continuous Improvement

KW - Total Quality Management

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T3 - 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023

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PB - Institute of Electrical and Electronics Engineers Inc.

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ER -

Malapa RM, Sukdeo N , Mukwakungu SC , Mbohwa C. Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process. In 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. Institute of Electrical and Electronics Engineers Inc. 2023. p. 1697-1701. (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023). doi: 10.1109/IEEM58616.2023.10406852

Improving Performance Through Benchmarking: A Study on the Continuous Improvement Process

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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