TY - GEN
T1 - Improving Performance Through Benchmarking
T2 - 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
AU - Malapa, R. M.
AU - Sukdeo, N.
AU - Mukwakungu, S. C.
AU - Mbohwa, C.
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - This study aims to explore the impact of benchmarking for continuous improvement on product quality. The study adopts a qualitative method approach and finds that benchmarking is an essential tool for improving an organization's processes and achieving its goals. Benchmarking helps organizations position themselves in the marketplace and strategically improve poor performance. However, due to the non-representative sample used in the study, the downstream conclusions may be affected, and the analysis results may be unreliable. The study recommends the implementation of benchmarking as a solution for improving poor performance and product quality, specifically for ABX Company and other similar organizations. Additionally, the study investigates the effectiveness of implementing quality management system tools, which can significantly improve product quality to meet customer specifications in manufacturing organizations.
AB - This study aims to explore the impact of benchmarking for continuous improvement on product quality. The study adopts a qualitative method approach and finds that benchmarking is an essential tool for improving an organization's processes and achieving its goals. Benchmarking helps organizations position themselves in the marketplace and strategically improve poor performance. However, due to the non-representative sample used in the study, the downstream conclusions may be affected, and the analysis results may be unreliable. The study recommends the implementation of benchmarking as a solution for improving poor performance and product quality, specifically for ABX Company and other similar organizations. Additionally, the study investigates the effectiveness of implementing quality management system tools, which can significantly improve product quality to meet customer specifications in manufacturing organizations.
KW - Benchmarking
KW - Continuous Improvement
KW - Total Quality Management
UR - http://www.scopus.com/inward/record.url?scp=85186081011&partnerID=8YFLogxK
U2 - 10.1109/IEEM58616.2023.10406852
DO - 10.1109/IEEM58616.2023.10406852
M3 - Conference contribution
AN - SCOPUS:85186081011
T3 - 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
SP - 1697
EP - 1701
BT - 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 18 December 2023 through 21 December 2023
ER -