Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa

H. Ndlovu; N. Sukdeo; S. C. Mukwakungu; C. Mbohwa

doi:10.1109/IEEM58616.2023.10406808

Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa

H. Ndlovu, N. Sukdeo, S. C. Mukwakungu, C. Mbohwa

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study examines the transition to the ISO 9001: 2015 standard at AB Breweries using interviews, observations, and questionnaires with 100 employees. The study found that implementing the standard reduced costs, improved efficiency, and strengthened customer relationships. The company's policy values employee and customer satisfaction, and the study recommends regular staff training, top management engagement in risk management, and ongoing customer training. The conclusion emphasizes that ISO 9001: 2015 is vital for maintaining quality standards and ensuring safety and social equality within organizations.

Original language	English
Title of host publication	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	1702-1707
Number of pages	6
ISBN (Electronic)	9798350323153
DOIs	https://doi.org/10.1109/IEEM58616.2023.10406808
Publication status	Published - 2023
Event	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023 - Singapore, Singapore Duration: 18 Dec 2023 → 21 Dec 2023

Publication series

Name	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023

Conference

Conference	2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
Country/Territory	Singapore
City	Singapore
Period	18/12/23 → 21/12/23

Keywords

ISO 9001:2015
Implementation
Mixed Methods Approach
Quality Management System
Transition

ASJC Scopus subject areas

Artificial Intelligence
Decision Sciences (miscellaneous)
Statistics, Probability and Uncertainty
Industrial and Manufacturing Engineering
Modeling and Simulation
Strategy and Management

Access to Document

10.1109/IEEM58616.2023.10406808

Cite this

Ndlovu, H., Sukdeo, N., Mukwakungu, S. C., & Mbohwa, C. (2023). Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa. In 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023 (pp. 1702-1707). (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IEEM58616.2023.10406808

Ndlovu, H. ; Sukdeo, N. ; Mukwakungu, S. C. et al. / Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa. 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. Institute of Electrical and Electronics Engineers Inc., 2023. pp. 1702-1707 (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023).

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abstract = "This study examines the transition to the ISO 9001: 2015 standard at AB Breweries using interviews, observations, and questionnaires with 100 employees. The study found that implementing the standard reduced costs, improved efficiency, and strengthened customer relationships. The company's policy values employee and customer satisfaction, and the study recommends regular staff training, top management engagement in risk management, and ongoing customer training. The conclusion emphasizes that ISO 9001: 2015 is vital for maintaining quality standards and ensuring safety and social equality within organizations.",

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author = "H. Ndlovu and N. Sukdeo and Mukwakungu, {S. C.} and C. Mbohwa",

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Ndlovu, H, Sukdeo, N , Mukwakungu, SC & Mbohwa, C 2023, Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa. in 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023, Institute of Electrical and Electronics Engineers Inc., pp. 1702-1707, 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023, Singapore, Singapore, 18/12/23. https://doi.org/10.1109/IEEM58616.2023.10406808

Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa. / Ndlovu, H.; Sukdeo, N.; Mukwakungu, S. C. et al.
2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. Institute of Electrical and Electronics Engineers Inc., 2023. p. 1702-1707 (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - This study examines the transition to the ISO 9001: 2015 standard at AB Breweries using interviews, observations, and questionnaires with 100 employees. The study found that implementing the standard reduced costs, improved efficiency, and strengthened customer relationships. The company's policy values employee and customer satisfaction, and the study recommends regular staff training, top management engagement in risk management, and ongoing customer training. The conclusion emphasizes that ISO 9001: 2015 is vital for maintaining quality standards and ensuring safety and social equality within organizations.

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Ndlovu H, Sukdeo N , Mukwakungu SC , Mbohwa C. Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa. In 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023. Institute of Electrical and Electronics Engineers Inc. 2023. p. 1702-1707. (2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023). doi: 10.1109/IEEM58616.2023.10406808

Implementation and Transition to ISO 9001:2015 - Case of Beverage Company in South Africa

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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