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Impact of organizational culture on service quality
Yonela Gantsho
,
Nita Sukdeo
Quality and Operations Management
University of Johannesburg
Research output
:
Contribution to journal
›
Conference article
›
peer-review
7
Citations (Scopus)
Overview
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Mathematics
Adaptability
100%
Correlation Analysis
100%
Customer Satisfaction
100%
Descriptive Approach
100%
Regression Analysis
100%
Response Rate
100%
Statistical Analysis
100%
Keyphrases
Customer Satisfaction Performance
16%
Descriptive Statistical Analysis
16%
Electrical Energy
16%
Empathy
16%
Energy Industry
16%
Organisational Culture Dimensions
16%
Organizational Culture
100%
Organizational Performance
16%
Organizational Practices
16%
Organizational Services
33%
Quality of Service
100%
Response Rate
16%
Service Quality Dimensions
16%
Service Quality Level
16%
Statistical Correlation Analysis
16%
Statistical Regression Analysis
16%
Survey Research
16%
Social Sciences
Culture of Work
100%
Electric Power
16%
Empathy
16%
Energy Industry
16%
Organizational Performance
16%
Organizational Practice
16%
Quality of Service
33%
Regression Analysis
16%
Economics, Econometrics and Finance
Energy Industry
100%
Firm Performance
100%