Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia

Yakomba Yavwa; Hossana Twinomurinzi

doi:10.1109/ICEDEG.2018.8372350

Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia

Yakomba Yavwa
, Hossana Twinomurinzi

University of South Africa

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

16 Citations (Scopus)

Abstract

Most developing countries, Zambia included, have been implementing e-government solutions in their quest to enhance service delivery. The implementation has not been without challenges. Literature reveals that the e-government implementation is more successful in the developed world than the developing countries. In this paper, two electronic government services; the e-filing and e-payment services are used to investigate the moderating effect of indigenous culture and internet access on their acceptance and usage. The research model is based on the Unified Theory of Acceptance and Use of Technologies (UTAUT). A cross sectional study in which data is collected from a randomly selected sample of Small and Micro Enterprises (SMEs) using a five point Likert scale questionnaire is applied. Data analysis is carried out using structural equations modeling. The results demonstrate that culture is one of the key factors for lagged e-government implementation in developing countries especially African societies and Zambia in particular.

Original language	English
Title of host publication	2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018
Editors	Luis Teran, Andreas Meier, Luis Teran
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	356-360
Number of pages	5
ISBN (Electronic)	9781538625194
DOIs	https://doi.org/10.1109/ICEDEG.2018.8372350
Publication status	Published - 4 Jun 2018
Externally published	Yes
Event	5th International Conference on eDemocracy and eGovernment, ICEDEG 2018 - Quito, Ecuador Duration: 4 Apr 2018 → 6 Apr 2018

Publication series

Name	2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018

Conference

Conference	5th International Conference on eDemocracy and eGovernment, ICEDEG 2018
Country/Territory	Ecuador
City	Quito
Period	4/04/18 → 6/04/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure
SDG 16 Peace, Justice and Strong Institutions

Keywords

UTAUT
communalism
culture
e-filing
e-payment
internet-access
respect
spiritualism

ASJC Scopus subject areas

Sociology and Political Science
Communication
Computer Networks and Communications
Computer Science Applications
Education
Health (social science)

Access to Document

10.1109/ICEDEG.2018.8372350

Cite this

Yavwa, Y., & Twinomurinzi, H. (2018). Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia. In L. Teran, A. Meier, & L. Teran (Eds.), 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018 (pp. 356-360). (2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICEDEG.2018.8372350

Yavwa, Yakomba ; Twinomurinzi, Hossana. / Impact of Culture on E-Government Adoption Using UTAUT : A Case of Zambia. 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018. editor / Luis Teran ; Andreas Meier ; Luis Teran. Institute of Electrical and Electronics Engineers Inc., 2018. pp. 356-360 (2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018).

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title = "Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia",

abstract = "Most developing countries, Zambia included, have been implementing e-government solutions in their quest to enhance service delivery. The implementation has not been without challenges. Literature reveals that the e-government implementation is more successful in the developed world than the developing countries. In this paper, two electronic government services; the e-filing and e-payment services are used to investigate the moderating effect of indigenous culture and internet access on their acceptance and usage. The research model is based on the Unified Theory of Acceptance and Use of Technologies (UTAUT). A cross sectional study in which data is collected from a randomly selected sample of Small and Micro Enterprises (SMEs) using a five point Likert scale questionnaire is applied. Data analysis is carried out using structural equations modeling. The results demonstrate that culture is one of the key factors for lagged e-government implementation in developing countries especially African societies and Zambia in particular.",

keywords = "UTAUT, communalism, culture, e-filing, e-payment, internet-access, respect, spiritualism",

author = "Yakomba Yavwa and Hossana Twinomurinzi",

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Yavwa, Y & Twinomurinzi, H 2018, Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia. in L Teran, A Meier & L Teran (eds), 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018. 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018, Institute of Electrical and Electronics Engineers Inc., pp. 356-360, 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018, Quito, Ecuador, 4/04/18. https://doi.org/10.1109/ICEDEG.2018.8372350

Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia. / Yavwa, Yakomba; Twinomurinzi, Hossana.
2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018. ed. / Luis Teran; Andreas Meier; Luis Teran. Institute of Electrical and Electronics Engineers Inc., 2018. p. 356-360 (2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Impact of Culture on E-Government Adoption Using UTAUT

T2 - 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018

AU - Yavwa, Yakomba

AU - Twinomurinzi, Hossana

PY - 2018/6/4

Y1 - 2018/6/4

N2 - Most developing countries, Zambia included, have been implementing e-government solutions in their quest to enhance service delivery. The implementation has not been without challenges. Literature reveals that the e-government implementation is more successful in the developed world than the developing countries. In this paper, two electronic government services; the e-filing and e-payment services are used to investigate the moderating effect of indigenous culture and internet access on their acceptance and usage. The research model is based on the Unified Theory of Acceptance and Use of Technologies (UTAUT). A cross sectional study in which data is collected from a randomly selected sample of Small and Micro Enterprises (SMEs) using a five point Likert scale questionnaire is applied. Data analysis is carried out using structural equations modeling. The results demonstrate that culture is one of the key factors for lagged e-government implementation in developing countries especially African societies and Zambia in particular.

AB - Most developing countries, Zambia included, have been implementing e-government solutions in their quest to enhance service delivery. The implementation has not been without challenges. Literature reveals that the e-government implementation is more successful in the developed world than the developing countries. In this paper, two electronic government services; the e-filing and e-payment services are used to investigate the moderating effect of indigenous culture and internet access on their acceptance and usage. The research model is based on the Unified Theory of Acceptance and Use of Technologies (UTAUT). A cross sectional study in which data is collected from a randomly selected sample of Small and Micro Enterprises (SMEs) using a five point Likert scale questionnaire is applied. Data analysis is carried out using structural equations modeling. The results demonstrate that culture is one of the key factors for lagged e-government implementation in developing countries especially African societies and Zambia in particular.

KW - UTAUT

KW - communalism

KW - culture

KW - e-filing

KW - e-payment

KW - internet-access

KW - respect

KW - spiritualism

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BT - 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018

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A2 - Meier, Andreas

A2 - Teran, Luis

PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 4 April 2018 through 6 April 2018

ER -

Yavwa Y, Twinomurinzi H. Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia. In Teran L, Meier A, Teran L, editors, 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018. Institute of Electrical and Electronics Engineers Inc. 2018. p. 356-360. (2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018). doi: 10.1109/ICEDEG.2018.8372350

Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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