@inproceedings{56a625e93ed1404288d307cee54fbd70,
title = "Impact of Culture on E-Government Adoption Using UTAUT: A Case of Zambia",
abstract = "Most developing countries, Zambia included, have been implementing e-government solutions in their quest to enhance service delivery. The implementation has not been without challenges. Literature reveals that the e-government implementation is more successful in the developed world than the developing countries. In this paper, two electronic government services; the e-filing and e-payment services are used to investigate the moderating effect of indigenous culture and internet access on their acceptance and usage. The research model is based on the Unified Theory of Acceptance and Use of Technologies (UTAUT). A cross sectional study in which data is collected from a randomly selected sample of Small and Micro Enterprises (SMEs) using a five point Likert scale questionnaire is applied. Data analysis is carried out using structural equations modeling. The results demonstrate that culture is one of the key factors for lagged e-government implementation in developing countries especially African societies and Zambia in particular.",
keywords = "UTAUT, communalism, culture, e-filing, e-payment, internet-access, respect, spiritualism",
author = "Yakomba Yavwa and Hossana Twinomurinzi",
note = "Publisher Copyright: {\textcopyright} 2018 IEEE.; 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018 ; Conference date: 04-04-2018 Through 06-04-2018",
year = "2018",
month = jun,
day = "4",
doi = "10.1109/ICEDEG.2018.8372350",
language = "English",
series = "2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "356--360",
editor = "Luis Teran and Andreas Meier and Luis Teran",
booktitle = "2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018",
address = "United States",
}
