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Higher education service quality, student satisfaction and loyalty: Validating the HESQUAL scale and testing an improved structural model

  • Viraiyan Teeroovengadum
  • , Robin Nunkoo
  • , Christian Gronroos
  • , T. J. Kamalanabhan
  • , Ashley Keshwar Seebaluck
  • University of Mauritius
  • Hanken School of Economics
  • Indian Institute of Technology Delhi

Research output: Contribution to journal › Article › peer-review

111 Citations (Scopus)

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