Graphics based business process harnessing tools, advancing digital maturity of business

Arnesh Telukdarie, Christian Tshukudu, Mike Sishi

Research output: Contribution to journalArticlepeer-review


Purpose: The advancement of digital maturity at a business level has proven to be challenging, with limited time, resources and skills in extracting and mapping business processes. In order to advance digitalization, the mapping of all business activities is essential. To close this gap, this research is aimed at enabling the operational level extraction and classification of business activities using a graphical methodology. This objective is accomplished through the development of a digital tool that leverages Software Development Life Cycle (SDLC) principles. Design/methodology/approach: This research is focused on facilitating rapid extraction of business activities with the adoption of a graphical methodology. Business activities are captured through a digital tool in a structured, interlinked and hierarchical manner. Findings: Notably, this work is novel as it introduces a new graphical tool to replace traditional tools in the domain of Business Process Mapping (BPM). This graphical tool is distinguished by a unique feature; that is a self-configuring database with the flexibility to capture all process options, providing innovative solutions to the challenges faced in digitalizing business processes. Originality/value: This work is original in that a new graphical interface is developed to replace traditional tools in the space of BP data gathering. The unique challenge of an auto configuring database with flexibility to capture all process options is presented.

Original languageEnglish
Pages (from-to)843-859
Number of pages17
JournalBusiness Process Management Journal
Issue number3
Publication statusPublished - 31 May 2024


  • Business constituents
  • Digital maturity
  • Digital tools
  • Digital transformation

ASJC Scopus subject areas

  • Business and International Management
  • Business, Management and Accounting (miscellaneous)


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