TY - GEN
T1 - Framework assessment for costs of poor quality in higher education processes
AU - Kanakana, Grace Mukondeleli
AU - Van Wyk, Ben
AU - Pretorius, Jan Harm C.
N1 - Publisher Copyright:
© 2014 Portland International Conference on Management of Engineering and Technology.
PY - 2015/9/21
Y1 - 2015/9/21
N2 - Higher education quality costs are escalating daily and the cost of poor quality is becoming excessive. The higher education department has indicated that inefficiencies within the higher education environment are affecting the performance and the return of investments. This research uses 2011 and 2012 records retrieved on Industrial Engineering department from the Management Information System unit of Tshwane University of Technology, Pretoria, South Africa. It focuses on how cost of poor quality can be categorized within higher education environment, and identifies methods which can be used to minimize these costs with the purpose of improving the performance and return of investments. The paper established the cost of poor quality for the department using the teaching input grant, teaching output grant, research output grant, and institutional factor grants, teaching input unit, student's full credit load and among other factors. The results of this research indicated that USD94,3166.24 and USD933,431.92 were lost for the year 2011 and 2012 respectively on just one department and affirmed that failure cost and preventative costs are the main costs associated with higher education inefficiencies and shortfalls. Thus, Application of lean enterprise or lean six sigma tools is recommended to salvage the situation.
AB - Higher education quality costs are escalating daily and the cost of poor quality is becoming excessive. The higher education department has indicated that inefficiencies within the higher education environment are affecting the performance and the return of investments. This research uses 2011 and 2012 records retrieved on Industrial Engineering department from the Management Information System unit of Tshwane University of Technology, Pretoria, South Africa. It focuses on how cost of poor quality can be categorized within higher education environment, and identifies methods which can be used to minimize these costs with the purpose of improving the performance and return of investments. The paper established the cost of poor quality for the department using the teaching input grant, teaching output grant, research output grant, and institutional factor grants, teaching input unit, student's full credit load and among other factors. The results of this research indicated that USD94,3166.24 and USD933,431.92 were lost for the year 2011 and 2012 respectively on just one department and affirmed that failure cost and preventative costs are the main costs associated with higher education inefficiencies and shortfalls. Thus, Application of lean enterprise or lean six sigma tools is recommended to salvage the situation.
UR - http://www.scopus.com/inward/record.url?scp=84955591427&partnerID=8YFLogxK
U2 - 10.1109/PICMET.2015.7273078
DO - 10.1109/PICMET.2015.7273078
M3 - Conference contribution
AN - SCOPUS:84955591427
T3 - Portland International Conference on Management of Engineering and Technology
SP - 1133
EP - 1136
BT - PICMET 2015 - Portland International Center for Management of Engineering and Technology
A2 - Daim, Tugrul U.
A2 - Kozanoglu, Dilek Cetindamar
A2 - Kocaoglu, Dundar F.
A2 - Anderson, Timothy R.
A2 - Perman, Gary
A2 - Niwa, Kiyoshi
PB - Portland State University
T2 - Portland International Center for Management of Engineering and Technology, PICMET 2015
Y2 - 2 August 2015 through 6 August 2015
ER -
