Factors Affecting the Performance of a Manufacturing Supply Chain, and the Organization

Due to constant failure in delivering the products to customers on time the defence manufacturing organization introduced the supply chain phenomenon into its operations in an attempt to improve its performance (on-time delivery). This research aims to identify if supply chain performance is affected mainly by social or technical factors and also outline which of these factors have the highest effect on the performance of supply chain. The importance of this research is that it will determine if the performance of supply chain is affected by technical or social factors and also how the organization is affected by these factors. This research employed a case study and made use of both qualitative and quantitative data to allow for data triangulation in order to minimize biasness and increase the credibility of the results. The findings indicate that supply chain performance is affected by both social factors and technical factors, however the impact of these factors on both supply chain and the organization is different. In summary, this research will provide insight to the factors that affect the performance of supply chain and accordingly provide methods to minimize or eliminate these factors and therefore reducing their effect on supply chain and the organization.