Facilitating administrative decision-making using Decision Support Systems

Elaine Byrne, Hossana Twinomurinzi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Governments in developing countries (DC) are constantly under pressure to achieve participatory governance using Information and Communication Technology (ICT). Although many articles have appeared that clearly underscore the potential of ICT to achieve participatory governance, e-governance, most are focused on how e-governance will lead to democratic reforms. It is hard to find articles that consider how e-governance makes administrative decision-making more efficient. Administrative decision-making refers to the continual process through which government administrators make fair, impartial and just decisions. This paper based on interpretive field research experiences from South Africa proposes an ICT facilitated decision-making approach between government administrators and DC communities for participatory e-governance. The findings make a contribution to government practice and to the Information Systems field of e-governance. For government practice, the theoretically informed approach indicates encouraging results for participatory feedback on existing government services and for strengthening communication channels and capabilities during the process of reaching mutually agreeable decisions with DC communities. For e-governance, the paper proposes an approach that considers the greater antecedents of the occasional democratic participation, the essential day-to-day necessity of administrative decision-making using ICT.

Original languageEnglish
Title of host publication2012 e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012
DOIs
Publication statusPublished - 2012
Externally publishedYes
Event2012 1st e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012 - Pretoria, South Africa
Duration: 4 Oct 20125 Oct 2012

Publication series

Name2012 e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012

Conference

Conference2012 1st e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012
Country/TerritorySouth Africa
CityPretoria
Period4/10/125/10/12

Keywords

  • Policy implementation
  • administrative decision making
  • administrative justice
  • decision support systems
  • participatory e-governance

ASJC Scopus subject areas

  • Management of Technology and Innovation

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