TY - GEN
T1 - Facilitating administrative decision-making using Decision Support Systems
AU - Byrne, Elaine
AU - Twinomurinzi, Hossana
PY - 2012
Y1 - 2012
N2 - Governments in developing countries (DC) are constantly under pressure to achieve participatory governance using Information and Communication Technology (ICT). Although many articles have appeared that clearly underscore the potential of ICT to achieve participatory governance, e-governance, most are focused on how e-governance will lead to democratic reforms. It is hard to find articles that consider how e-governance makes administrative decision-making more efficient. Administrative decision-making refers to the continual process through which government administrators make fair, impartial and just decisions. This paper based on interpretive field research experiences from South Africa proposes an ICT facilitated decision-making approach between government administrators and DC communities for participatory e-governance. The findings make a contribution to government practice and to the Information Systems field of e-governance. For government practice, the theoretically informed approach indicates encouraging results for participatory feedback on existing government services and for strengthening communication channels and capabilities during the process of reaching mutually agreeable decisions with DC communities. For e-governance, the paper proposes an approach that considers the greater antecedents of the occasional democratic participation, the essential day-to-day necessity of administrative decision-making using ICT.
AB - Governments in developing countries (DC) are constantly under pressure to achieve participatory governance using Information and Communication Technology (ICT). Although many articles have appeared that clearly underscore the potential of ICT to achieve participatory governance, e-governance, most are focused on how e-governance will lead to democratic reforms. It is hard to find articles that consider how e-governance makes administrative decision-making more efficient. Administrative decision-making refers to the continual process through which government administrators make fair, impartial and just decisions. This paper based on interpretive field research experiences from South Africa proposes an ICT facilitated decision-making approach between government administrators and DC communities for participatory e-governance. The findings make a contribution to government practice and to the Information Systems field of e-governance. For government practice, the theoretically informed approach indicates encouraging results for participatory feedback on existing government services and for strengthening communication channels and capabilities during the process of reaching mutually agreeable decisions with DC communities. For e-governance, the paper proposes an approach that considers the greater antecedents of the occasional democratic participation, the essential day-to-day necessity of administrative decision-making using ICT.
KW - Policy implementation
KW - administrative decision making
KW - administrative justice
KW - decision support systems
KW - participatory e-governance
UR - http://www.scopus.com/inward/record.url?scp=84880209857&partnerID=8YFLogxK
U2 - 10.1109/e-Leadership.2012.6524707
DO - 10.1109/e-Leadership.2012.6524707
M3 - Conference contribution
AN - SCOPUS:84880209857
SN - 9781467329798
T3 - 2012 e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012
BT - 2012 e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012
T2 - 2012 1st e-Leadership Conference on Sustainable e-Government and e- Business Innovations, E-LEADERSHIP 2012
Y2 - 4 October 2012 through 5 October 2012
ER -