@inproceedings{9d4f44c613244a19b1cba72cce1741ae,
title = "Exploring the Emergence of Retailers Within the Pharmaceutical Industry and Their Impact on Medical Service Delivery",
abstract = "The pharmaceutical industry has grown exponentially over the years and with the establishment of retailer groups allowing them to trade and hold market share, it has progressed even further. The entrance of retailer pharmacies has changed the traditions of dispensing, treatment and employment over the last 10 years. The aim of the study was to explore the emergence of retailing within the pharmaceutical industry and its impact on medical service delivery. The study focused on ABC Pharmacy in Johannesburg. Findings of the research concluded that patients agree that retailer pharmacies have improved medical service delivery in South Africa and have increased access to medication. The study also revealed that retailer pharmacies are the medical institution of choice for patients on chronic medication. Recommendations include encouraging franchising and retailer models among independent pharmacies, staff upliftment and renovation of public healthcare facilities and achieving an in-synch pharmaceutical sector to accomplish overall goals together.",
keywords = "Pharmacy, Retailers, Service delivery",
author = "Joshlyn Manickum and Ramdass, {Kemlall Ramsaroop} and Nita Sukdeo",
note = "Publisher Copyright: {\textcopyright} 2024 IEEE.; 2024 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2024 ; Conference date: 15-12-2024 Through 18-12-2024",
year = "2024",
doi = "10.1109/IEEM62345.2024.10857264",
language = "English",
series = "IEEE International Conference on Industrial Engineering and Engineering Management",
publisher = "IEEE Computer Society",
pages = "1362--1366",
booktitle = "IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2024",
address = "United States",
}