Exploring stakeholder roles in the management of indoor environmental quality of higher education institutes in South Africa

Purpose: This study aims to explore the influential role stakeholder play in the management of indoor environmental quality (IEQ) in facilities of higher education institutions (HEIs) in South Africa. By defining the indoor environmental challenges facing HEI's, an alternative redress to these challenges can be achieved through stakeholder management. Design/methodology/approach: The study adopted a quantitative survey approach which was informed by a post-positivism philosophical stance. The closed-ended questionnaire survey was used to gather views from academic and administrative staff who were employed in various HEIs across South Africa. The literature review revealed 13 influential stakeholder management roles which were explored. The gathered data was analysed using descriptive and inferential statistics that evaluated the influential role stakeholder play in the management of IEQ in HEIs. Findings: Exploratory factor analysis (EFA) revealed three core categories of stakeholder management roles to being community engagement and awareness, organisational commitment and objective function. These roles play an integral part of overhauling the current IEQ conditions in HEIs, which subsequently improves the quality of education through efficient academic and administrative performance. Originality/value: The study contributes to the body of knowledge as it reveals that HEI, particularly in developing countries like South Africa, can improve their current IEQ conditions through adopting critical stakeholder management roles. Also, this study provides further theoretical background for future research in the area of stakeholder management which has been lacking in previous IEQ studies.