Explainable Artificial Intelligence for Workplace Mental Health Prediction

The increased prevalence of mental health issues in the workplace affects employees’ well-being and organisational success, necessitating proactive interventions such as employee assistance programmes, stress management workshops, and tailored wellness initiatives. Artificial intelligence (AI) techniques are transforming mental health risk prediction using behavioural, environmental, and workplace data. However, the “black-box” nature of many AI models hinders trust, transparency, and adoption in sensitive domains such as mental health. This study used the Open Sourcing Mental Illness (OSMI) secondary dataset (2016–2023) and applied four ML classifiers, Random Forest (RF), xGBoost, Support Vector Machine (SVM), and AdaBoost, to predict workplace mental health outcomes. Explainable AI (XAI) techniques, SHapley Additive exPlanations (SHAP) and Local Interpretable Model-agnostic Explanations (LIME), were integrated to provide both global (SHAP) and instance-level (LIME) interpretability. The Synthetic Minority Oversampling Technique (SMOTE) was applied to address class imbalance. The results show that xGBoost and RF achieved the highest cross-validation accuracy (94%), with xGBoost performing best overall (accuracy = 91%, ROC AUC = 90%), followed by RF (accuracy = 91%). SHAP revealed that sought_treatment, past_mh_disorder, and current_mh_disorder had the most significant positive impact on predictions, while LIME provided case-level explanations to support individualised interpretation. These findings show the importance of explainable ML models in informing timely, targeted interventions, such as improving access to mental health resources, promoting stigma-free workplaces, and supporting treatment-seeking behaviour, while ensuring the ethical and transparent integration of AI into workplace mental health management.