Evaluating the effectiveness of a social graregulating framework in South Africa

Orientation: Fraud and corruption have become a major concern for the South African government. However, the government has made attempts (often futile) to fight the scourge of corruption. The South African Social Security Agency (SASSA) developed a framework aimed at minimising corruption; nevertheless, loopholes in its anticorruption efforts continue to be an encumbrance. Research purpose: This research sought to evaluate the effectiveness of the Fraud Management and Compliance Department (FMCD) in terms of its role in the prevention, detection, investigation, reporting and resolution of fraud, theft, corruption and maladministration within the SASSA. Motivation for the study: The study was based on public knowledge of the plethora of activities both by civilians and by the SASSA officials that are negatively affecting the SASSA’s achievement of its goals and objectives. Research design, approach and method: The study adopted a qualitative research approach, including 10 participants with whom one-on-one interviews were conducted. Thematic analysis was used. Main findings: The study mainly uncovered that the Special Investigation Unit, National Prosecuting Authority, South African Police Service and Public Service Commission each play a critical role in investigating corruption, fraud and maladministration within the SASSA, thus contributing to how future fraud situations are handled. Practical/managerial implications: The article recommends the training and development of relevant authorities to enhance the effectiveness of the FMCD within the SASSA. Contribution/value-add: This article contributes to the literature on proposed solutions in effectively diminishing corruption in a South African government entity.