Employee Performance Management at a South African Government Organization

Saajida Khan, Wilfred I. Ukpere

Research output: Contribution to journalArticlepeer-review


Performance Management is a process by which the outputs of employees are measured and controlled in order to improve organisational effectiveness and reward employees accordingly. The objective of this study was to determine the effects of Performance Management, inclusive of its policies; administration processes and systems on employees and determine how to optimize its current status at a South African Government Organization. Face-to-face interviews and performance management compliance audits were conducted with all Line Managers and a sample of employees in order to determine its impacts on employees and the management of their performance. It has been found that gaps exist in terms of understanding the use of the electronic performance management system, compliance to performance management policy & timelines, pertinent feedback from management with regard to development areas, and a lack of training initiatives to address training needs in order develop organisational effectiveness & employee morale. It is recommended that mechanisms are initiated such as information sharing sessions, feedback timelines and training plans in order to address these challenges effectually.

Original languageEnglish
Pages (from-to)661-671
Number of pages11
JournalMediterranean Journal of Social Sciences
Issue number3
Publication statusPublished - 2014


  • Challenges
  • Current status
  • Impacts
  • Performance Management

ASJC Scopus subject areas

  • General Arts and Humanities
  • General Social Sciences
  • Economics, Econometrics and Finance (all)


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