Effects of social media on residents’ attitudes to tourism: conceptual framework and research propositions

Robin Nunkoo, Dogan Gursoy, Yogesh K. Dwivedi

Research output: Contribution to journalArticlepeer-review

25 Citations (Scopus)


The pervasive influence of social media on our lives provides new opportunities to study residents’ attitudes to tourism. Even though it is now common for residents to express their opinions and read about tourism development on social media, the consequences of this for their attitudes remain to be understood. This article uses the analytical perspectives of the information society and draws from the elaboration likelihood model, the influence of presumed influence model, and the social exchange theory to develop a causal-chain framework that considers the influence of social media on residents’ attitudes to tourism. Twenty-five research propositions emanate from the conceptual framework. The framework examines the direct as well as indirect influence of social media tourism messages on residents’ attitudes. It also recognizes users as the receivers and expressers of pro- as well as anti-tourism messages on social media. Our framework is theoretically inclusive, providing a reference to scholars and stimulating new ideas for future research on social media and residents’ attitudes. To the best of our knowledge, this is the first study that provides the necessary theoretical foundations and a conceptual framework to study residents’ attitudes to tourism in an information era intensified by the growth of social media.

Original languageEnglish
Pages (from-to)350-366
Number of pages17
JournalJournal of Sustainable Tourism
Issue number2
Publication statusPublished - 2023


  • Social media
  • conceptual framework
  • information processing
  • information society
  • residents’ attitudes
  • sustainable tourism

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management


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