Effectiveness in the contract management performance within the lusaka provincial administration – a balanced scorecard application

Contract implementation is one of the most fundamental but challenging part of procurement contract management. The study focused on assessing how the application of the balanced scorecard can enhance effectiveness in contract management performance at the Lusaka Provincial Administration in Zambia. This was done by investigating the factors affecting the practice of contract management and examining the effectiveness of the balanced scorecard. The study adopted both qualitative and quantitative methods. While data was collected using an interview guide and a semi-structured questionnaire. Purposive and simple random sampling were used as sampling techniques. The sample size of 76 respondents all took part in the survey giving a 100% response rate, while six (6) technocrats were interviewed. The study findings revealed various challenges affecting the success of contract management. There is also a relationship between balanced scorecard and contract management performance. The study developed a framework that can be used for the implementation of balanced scorecard in bringing about improved contract management performance. The study recommended the need to formulate policy that enhance application of balanced scorecard across the public sector. The study further proposed a model for the implementation of the balance scorecard that can be used to mitigate the challenges.