E-government implementation: A reflection on South African municipalities

Tendani Mawela, Nixon Muganda Ochara, Hossana Twinomurinzi

Research output: Contribution to journalArticlepeer-review

35 Citations (Scopus)

Abstract

The objective of the paper was to understand the challenges towards e-Government implementation in South Africa. The paper contributes to the ongoing discussion regarding the challenges facing e-government implementations in developing nations. It presents the outcomes of several discussions conducted with representatives from the municipal sector. These included semi structured interviews and a workshop with 40 attendees resulting in qualitative primary data. Through the application of an inductive thematic data analysis, the paper reflects on the critical role that municipalities hold in pursuing e-Government. It further discusses the different stakeholders that may influence the manifestation of e-Government for municipalities. It also highlights the barriers identified by respondents that require consideration from local government. The barriers include governance related issues, access to resources, leadership, ICT skills and funding.

Original languageEnglish
Pages (from-to)147-171
Number of pages25
JournalSouth African Computer Journal
Volume29
Issue number1
DOIs
Publication statusPublished - 2017
Externally publishedYes

Keywords

  • ICT for development
  • Municipalities
  • e-Government

ASJC Scopus subject areas

  • Information Systems
  • Education
  • Human-Computer Interaction
  • Computer Science Applications
  • Computer Networks and Communications

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