E-business and e-commerce applications and trends in the retailing sector in Zimbabwe

Charles Mbohwa; Batanai Sammie

doi:10.1109/IEEM.2011.6118140

E-business and e-commerce applications and trends in the retailing sector in Zimbabwe

Charles Mbohwa
, Batanai Sammie

Quality and Operations Management

University of Zimbabwe

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This paper discusses e-commerce adoption trends in the Zimbabwean retail sector. Data were collected using questionnaire and interviews of 170 retailers and 73 customers selected in Harare. Zimbabwe's retail sector lags behind in e-business adoption. Key e-commerce applications were in administration, accounting, management and control systems with barcode-driven systems and debit card swipe technologies being most common. Mismatch between the demand for e-business solutions by customers and the supply of such solutions by retailers and a pronounced digital divide between multiple store and single store retailers in the areas of network technologies were identified. The impact of e-business on business processes and company productivity is positive for multiple store and minimal for single store operators. Internal work organisation, procurement costs of supply goods and quality of product and services impacts are minimal. Scope exists for improved adoption and development of e-business for Zimbabwean retailers through better policies and supportive legislation.

Original language	English
Title of host publication	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011
Pages	1369-1374
Number of pages	6
DOIs	https://doi.org/10.1109/IEEM.2011.6118140
Publication status	Published - 2011
Event	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011 - Singapore, Singapore Duration: 6 Dec 2011 → 9 Dec 2011

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011
Country/Territory	Singapore
City	Singapore
Period	6/12/11 → 9/12/11

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

E-business
E-commerce
Internet business in developing economies
applications in Zimbabwe
retail sector

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1109/IEEM.2011.6118140

Cite this

Mbohwa, C., & Sammie, B. (2011). E-business and e-commerce applications and trends in the retailing sector in Zimbabwe. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011 (pp. 1369-1374). Article 6118140 (IEEE International Conference on Industrial Engineering and Engineering Management). https://doi.org/10.1109/IEEM.2011.6118140

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abstract = "This paper discusses e-commerce adoption trends in the Zimbabwean retail sector. Data were collected using questionnaire and interviews of 170 retailers and 73 customers selected in Harare. Zimbabwe's retail sector lags behind in e-business adoption. Key e-commerce applications were in administration, accounting, management and control systems with barcode-driven systems and debit card swipe technologies being most common. Mismatch between the demand for e-business solutions by customers and the supply of such solutions by retailers and a pronounced digital divide between multiple store and single store retailers in the areas of network technologies were identified. The impact of e-business on business processes and company productivity is positive for multiple store and minimal for single store operators. Internal work organisation, procurement costs of supply goods and quality of product and services impacts are minimal. Scope exists for improved adoption and development of e-business for Zimbabwean retailers through better policies and supportive legislation.",

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year = "2011",

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language = "English",

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series = "IEEE International Conference on Industrial Engineering and Engineering Management",

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note = "IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011 ; Conference date: 06-12-2011 Through 09-12-2011",

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Mbohwa, C & Sammie, B 2011, E-business and e-commerce applications and trends in the retailing sector in Zimbabwe. in IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011., 6118140, IEEE International Conference on Industrial Engineering and Engineering Management, pp. 1369-1374, IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011, Singapore, Singapore, 6/12/11. https://doi.org/10.1109/IEEM.2011.6118140

E-business and e-commerce applications and trends in the retailing sector in Zimbabwe. / Mbohwa, Charles; Sammie, Batanai.
IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011. 2011. p. 1369-1374 6118140 (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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E-business and e-commerce applications and trends in the retailing sector in Zimbabwe

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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