Digital Trends and Tools Driving Change in Marketing Free State Tourism Destinations: A Stakeholder's Perspective

Mavis Chamboko-Mpotaringa, Tembi M. Tichaawa

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

This study sought to determine the key digital trends and tools driving change in tourism destinations from the perspectives of South African marketers, specifically, those in the Free State province. Based on semi-structured interviews conducted with tourism destination marketers, the findings highlight key digital trends and tools causing disruptions and crucial shifts in tourism marketing. The results confirm that, although at a slow pace, Free State tourism destination marketers have embraced digital transformation and that the accelerated growth in digital technologies has reshaped the marketing processes of tourism destinations. The study contributes to the existing literature on digital marketing, which needs to be constantly updated, due to the changes in the trends, to improve the visitor experience. The study has implications for businesses, destinations, and policymakers in identifying key considerations for sustainable technology use, creating an enabling environment for digital adoption and transformation.

Original languageEnglish
Pages (from-to)1973-1984
Number of pages12
JournalAfrican Journal of Hospitality, Tourism and Leisure
Volume10
Issue number6
DOIs
Publication statusPublished - 2021
Externally publishedYes

Keywords

  • Digital technologies
  • Free State
  • South Africa
  • artificial intelligence
  • digital marketing
  • tourism destinations

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management

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