Development and analysis of business models in the south african motor body repair sector

G. Muyengwa, P. Dube, K. Battle

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Every enterprise makes use of a business model either explicitly or implicitly. A business model is an abstract of a business plan and is complimentary to the firm's business strategy. It shows linkages within a business process as it transforms inputs into outputs, and how the enterprise creates and delivers value to its customers. Through a case study research two business models used by South African auto-body repairers were developed and analysed. One is for auto-body repair shops that are recognised by the South African Insurance Association, the panel system, and the other is not. The business models are presented as causal loop diagrams. Design parameters used to describe the architecture were content, structure, governance and complimentaries. These business models were used to explain low margins experienced in this sector. The business model helps small enterprise entrepreneurs, stakeholders in the automotive sector and policy makers to understand the logic of auto-body repair shops.

Original languageEnglish
Title of host publication42nd International Conference on Computers and Industrial Engineering 2012, CIE 2012
PublisherComputers and Industrial Engineering
Pages301-313
Number of pages13
ISBN (Print)9781627486842
Publication statusPublished - 2012
Event42nd International Conference on Computers and Industrial Engineering 2012, CIE 2012 - Cape Town, South Africa
Duration: 15 Jul 201218 Jul 2012

Publication series

NameProceedings of International Conference on Computers and Industrial Engineering, CIE
Volume1
ISSN (Electronic)2164-8689

Conference

Conference42nd International Conference on Computers and Industrial Engineering 2012, CIE 2012
Country/TerritorySouth Africa
CityCape Town
Period15/07/1218/07/12

Keywords

  • Business model
  • Business plan
  • Business strategy
  • Entrepreneurs and panel system

ASJC Scopus subject areas

  • General Computer Science
  • Control and Systems Engineering
  • Electrical and Electronic Engineering
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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