TY - GEN
T1 - Developing KPIs for organizations with similar objectives
AU - Ogbeifun, E.
AU - Mbohwa, C.
AU - Pretorius, J. H.C.
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2016
Y1 - 2016
N2 - It is a difficult task to attempt developing generic Key Performance Indicators for all the functions of Facilities Management services in all the organizations it serves. Nevertheless, the exercise is possible for organizations with similar objectives. For example, the objectives of Higher Education institutions revolve around teaching, learning and research that require functional infrastructure, technology and services. The client, end-users and service providers in these organizations can develop acceptable indicators for the operation of the support facilities and that will facilitate the creation of an effective benchmark. The modified classic Delphi technique was used in achieving the consensus of opinion from the participants. The findings revealed that there was convergence of opinion on the essential indicators that can enhance the provision, operation and management of the required support facilities for the effective performance of the core functions of Higher Education institutions. It was recommended that the research should be extended to cover all Higher Education institutions within and across all regions for the collection of more comprehensive information.
AB - It is a difficult task to attempt developing generic Key Performance Indicators for all the functions of Facilities Management services in all the organizations it serves. Nevertheless, the exercise is possible for organizations with similar objectives. For example, the objectives of Higher Education institutions revolve around teaching, learning and research that require functional infrastructure, technology and services. The client, end-users and service providers in these organizations can develop acceptable indicators for the operation of the support facilities and that will facilitate the creation of an effective benchmark. The modified classic Delphi technique was used in achieving the consensus of opinion from the participants. The findings revealed that there was convergence of opinion on the essential indicators that can enhance the provision, operation and management of the required support facilities for the effective performance of the core functions of Higher Education institutions. It was recommended that the research should be extended to cover all Higher Education institutions within and across all regions for the collection of more comprehensive information.
KW - Benchmark
KW - Delphi technique
KW - Facilities Management
KW - Functional infrastructure
KW - Higher Education institution
KW - Key Performance Indicators
UR - http://www.scopus.com/inward/record.url?scp=85018405849&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85018405849
SN - 9780985549749
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1998
EP - 2003
BT - 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PB - IEOM Society
T2 - 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
Y2 - 8 March 2016 through 10 March 2016
ER -