Delivering on Industry 4.0 in a multinational petrochemical company: Design and execution

This paper provides an overall digital transformation and Internet of Things (IoT) deployment roadmap. It includes the objective of the transformation and the expected benefits of a digital transformation for an Oil & Gas multinational. The paper provides guidelines for allowing companies to digitally transform and deploy IoT technologies to optimize and improve business processes, delivering on digital. The roadmap includes: the end-to-end company business processes (i.e., operations management, human resources, use of Manufacturing Operations Management (MOM) systems, Business to Business (B2B), Business to Customer (B2C), etc.). The objective is to unleash the potential benefits of the IoT and Fourth Industrial Revelation (IR4.0) to support Oil & Gas companies in achieving digital mastery, by creating an ecosystem that is disrupting the current operating model. Key outputs of this research includes; achieving Operational Excellence by making use of the IoT technologies and digital capabilities (e.g., data analytics, robotics process automation, increase productivity, efficiency and profitability, reduce operational cost, and improve the work environment by providing the right data at the right time to the right user, to help make informed decisions. The research focuses on changing the business model from being just a product producer to provider of Cyber-Physical System (CPS)-as-a-Service, including: customer-oriented products, consulting services, and personalized user experiences. The system benefits derived include: improving leadership capabilities to improve current operation (e.g., informed decisions and accountability) and unleashing new business opportunities.