Daily suppression of discrete emotions during the work of police service workers and criminal investigation officers

Benjamin R. van Gelderen, Arnold B. Bakker, Elly A. Konijn, Evangelia Demerouti

Research output: Contribution to journalArticlepeer-review

56 Citations (Scopus)

Abstract

The aim of the present research among Dutch police officers was to examine whether fluctuations in emotional job demands predict exhaustion through the suppression of discrete emotions. A first diary study (N = 25) tested how the suppression of discrete emotions is related to exhaustion at the end of the work shift of police call-center service workers. Results revealed that suppressing anger was positively related to exhaustion at the end of a work shift, whereas suppressing happiness was not. A second study (N = 41) among criminal investigation officers showed that the emotions anger, abhorrence, and sadness were among the most common negative emotions that were suppressed as part of the emotional labor of this specialized occupational group. Results of a third (diary) study (N = 39) confirmed that emotional dissonance and more particularly the suppression of abhorrence mediated the relationship between emotional job demands and exhaustion at the end of a work shift.

Original languageEnglish
Pages (from-to)515-537
Number of pages23
JournalAnxiety, Stress and Coping
Volume24
Issue number5
DOIs
Publication statusPublished - Oct 2011
Externally publishedYes

Keywords

  • Criminal investigation officers
  • Discrete emotions
  • Emotional labor
  • Exhaustion
  • Police officers

ASJC Scopus subject areas

  • Developmental and Educational Psychology
  • Clinical Psychology
  • Arts and Humanities (miscellaneous)
  • Psychiatry and Mental Health

Fingerprint

Dive into the research topics of 'Daily suppression of discrete emotions during the work of police service workers and criminal investigation officers'. Together they form a unique fingerprint.

Cite this