TY - GEN
T1 - Critical success factors for quality management practices for SMEs
T2 - 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
AU - Mutingi, M.
AU - Mbohwa, C.
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2017
Y1 - 2017
N2 - In most economies, small and medium enterprises (SMEs) offer a significant contribution to developed and emerging economies. Unfortunately, SMEs have faced fierce competition in the global market. Consequently, these enterprises strive to implement quality management (QM) practices in order to keep abreast with the ever-increasing global competition. It is therefore critical to examine the critical success factors (CSFs) for the implementation of QM practices, particularly from the perspective of a developing economy. A few studies have focused on QM practices in SMEs from emerging economies. The aim of this study is to present an investigation of CSFs for QM practices in SMES, based on a case study in Namibia. Thus, a unique survey-based approach was used to evaluate the CSFs, as well as the business performance indicators critical to quality (CTQs). Learning from the overall response rate of 26.46%, managerial insights are presented, highlighting insights for policy makers to develop effective policies and strategies for effective implementation of QM tools and techniques for SMEs in a developing economy context.
AB - In most economies, small and medium enterprises (SMEs) offer a significant contribution to developed and emerging economies. Unfortunately, SMEs have faced fierce competition in the global market. Consequently, these enterprises strive to implement quality management (QM) practices in order to keep abreast with the ever-increasing global competition. It is therefore critical to examine the critical success factors (CSFs) for the implementation of QM practices, particularly from the perspective of a developing economy. A few studies have focused on QM practices in SMEs from emerging economies. The aim of this study is to present an investigation of CSFs for QM practices in SMES, based on a case study in Namibia. Thus, a unique survey-based approach was used to evaluate the CSFs, as well as the business performance indicators critical to quality (CTQs). Learning from the overall response rate of 26.46%, managerial insights are presented, highlighting insights for policy makers to develop effective policies and strategies for effective implementation of QM tools and techniques for SMEs in a developing economy context.
KW - CSFs
KW - Critical success factors
KW - Quality initiatives
KW - Quality management practices
KW - SMEs
UR - http://www.scopus.com/inward/record.url?scp=85018986803&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85018986803
SN - 9780985549763
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 2638
EP - 2645
BT - 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
PB - IEOM Society
Y2 - 11 April 2017 through 13 April 2017
ER -
