Critical success factors for improved organizational performance

The need for optimum organizational performance necessitated the assessment of the possible impact of human resource management (HRM) on both management and organizational performance of construction organizations. The study adopted a quantitative survey approach wherein information was solicited from HRM Personnel, Senior Management, Departmental Managers, and Union Representatives within a Grade 9 construction organization in South Africa using structured questionnaire as the research instrument. Data gathered were analyzed using mean item score, standard deviation and Pearson moment correlation. The reliability of the research instrument was tested using Cronbach alpha test, while the normality of the data gathered were tested using Shapiro- Wilk test. The findings of the study revealed that managers are key in ensuring that employees are motivated and well trained. Also, communication between both parties should be clear with no ambiguity. Additionally, compensation and benefits, promotional opportunities and performance and appraisal systems should be fair. Moreover, employees' performance and commitment to a firm is influenced by their level of motivation. It is believed that the findings of this study, when applied within construction organizations in South Africa, will assist management in improving their HRM activities in order to achieve better organizational performance.