Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences

B. B.S. Makhanya; H. Nel; J. H.C. Pretorius

doi:10.1109/IEEM50564.2021.9672809

Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences

B. B.S. Makhanya
, H. Nel
, J. H.C. Pretorius

Postgraduate School of Engineering Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

The paper reports the results of the similarities and differences in cost of quality (CoQ) management between global manufacturing companies operating in South Africa and local manufacturers. The survey research method and questionnaires were used to collect primary data for the study. The study received 119 responses from South African manufacturing companies and 19 responses from global manufacturing firms. The two-way analysis of variance revealed that CoQ categories and manufacturer location did not affect CoQ adoption. The findings did not provide enough evidence to claim a statistically significant difference in CoQ adoption between global and South African manufacturers. Global manufacturing companies, on the other hand, had the highest overall mean adoption across all CoQ categories. The study's findings could serve as a starting point for both local and global manufacturers to benchmark their CoQ management processes and learn from one another.

Original language	English
Title of host publication	2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	1189-1193
Number of pages	5
ISBN (Electronic)	9781665437714
DOIs	https://doi.org/10.1109/IEEM50564.2021.9672809
Publication status	Published - 2021
Event	2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021 - Virtual, Online, Singapore Duration: 13 Dec 2021 → 16 Dec 2021

Publication series

Name	2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021

Conference

Conference	2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021
Country/Territory	Singapore
City	Virtual, Online
Period	13/12/21 → 16/12/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

ANOVA
Cost of Quality
Manufacturing

ASJC Scopus subject areas

Strategy and Management
Artificial Intelligence
Computer Science Applications
Information Systems and Management
Industrial and Manufacturing Engineering
Control and Optimization

Access to Document

10.1109/IEEM50564.2021.9672809

Cite this

Makhanya, B. B. S., Nel, H., & Pretorius, J. H. C. (2021). Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences. In 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021 (pp. 1189-1193). (2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IEEM50564.2021.9672809

Makhanya, B. B.S. ; Nel, H. ; Pretorius, J. H.C. / Costs of Quality Management in Global and South African Manufacturing Companies : Similarities and Differences. 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021. Institute of Electrical and Electronics Engineers Inc., 2021. pp. 1189-1193 (2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021).

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title = "Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences",

abstract = "The paper reports the results of the similarities and differences in cost of quality (CoQ) management between global manufacturing companies operating in South Africa and local manufacturers. The survey research method and questionnaires were used to collect primary data for the study. The study received 119 responses from South African manufacturing companies and 19 responses from global manufacturing firms. The two-way analysis of variance revealed that CoQ categories and manufacturer location did not affect CoQ adoption. The findings did not provide enough evidence to claim a statistically significant difference in CoQ adoption between global and South African manufacturers. Global manufacturing companies, on the other hand, had the highest overall mean adoption across all CoQ categories. The study's findings could serve as a starting point for both local and global manufacturers to benchmark their CoQ management processes and learn from one another.",

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author = "Makhanya, \{B. B.S.\} and H. Nel and Pretorius, \{J. H.C.\}",

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year = "2021",

doi = "10.1109/IEEM50564.2021.9672809",

language = "English",

series = "2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

pages = "1189--1193",

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Makhanya, BBS, Nel, H & Pretorius, JHC 2021, Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences. in 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021. 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021, Institute of Electrical and Electronics Engineers Inc., pp. 1189-1193, 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021, Virtual, Online, Singapore, 13/12/21. https://doi.org/10.1109/IEEM50564.2021.9672809

Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences. / Makhanya, B. B.S.; Nel, H.; Pretorius, J. H.C.
2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021. Institute of Electrical and Electronics Engineers Inc., 2021. p. 1189-1193 (2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Costs of Quality Management in Global and South African Manufacturing Companies

T2 - 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021

AU - Makhanya, B. B.S.

AU - Nel, H.

AU - Pretorius, J. H.C.

PY - 2021

Y1 - 2021

N2 - The paper reports the results of the similarities and differences in cost of quality (CoQ) management between global manufacturing companies operating in South Africa and local manufacturers. The survey research method and questionnaires were used to collect primary data for the study. The study received 119 responses from South African manufacturing companies and 19 responses from global manufacturing firms. The two-way analysis of variance revealed that CoQ categories and manufacturer location did not affect CoQ adoption. The findings did not provide enough evidence to claim a statistically significant difference in CoQ adoption between global and South African manufacturers. Global manufacturing companies, on the other hand, had the highest overall mean adoption across all CoQ categories. The study's findings could serve as a starting point for both local and global manufacturers to benchmark their CoQ management processes and learn from one another.

AB - The paper reports the results of the similarities and differences in cost of quality (CoQ) management between global manufacturing companies operating in South Africa and local manufacturers. The survey research method and questionnaires were used to collect primary data for the study. The study received 119 responses from South African manufacturing companies and 19 responses from global manufacturing firms. The two-way analysis of variance revealed that CoQ categories and manufacturer location did not affect CoQ adoption. The findings did not provide enough evidence to claim a statistically significant difference in CoQ adoption between global and South African manufacturers. Global manufacturing companies, on the other hand, had the highest overall mean adoption across all CoQ categories. The study's findings could serve as a starting point for both local and global manufacturers to benchmark their CoQ management processes and learn from one another.

KW - ANOVA

KW - Cost of Quality

KW - Manufacturing

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M3 - Conference contribution

AN - SCOPUS:85125381265

T3 - 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021

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PB - Institute of Electrical and Electronics Engineers Inc.

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ER -

Makhanya BBS, Nel H, Pretorius JHC. Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences. In 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021. Institute of Electrical and Electronics Engineers Inc. 2021. p. 1189-1193. (2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021). doi: 10.1109/IEEM50564.2021.9672809

Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this