Costs of E-Learning support: A Hong Kong study of costs for supplemental E-Learning and impact on institutional planning

Understanding e-learning costs informs decision making on support for the development and implementation of teaching and learning technologies in higher education. This chapter describes costs and processes in a central e-learning support service that is especially applicable to face-to-face universities that use e-learning in a blended or supplemental mode. We differentiate three types of costs: infrastructure costs that are less sensitive to variation in the complexity of e-learning strategies, and e-development and e-delivery costs that are directly related to the nature of the strategies used. Using actual data from a three-year e-learning support project (e3Learning) with 139 sub-projects, the chapter illustrates how the calculations promoted an understanding of e-learning in the following four aspects: 1) total cost of running an e-learning support service, 2) individual costs attributable to each of the sub-projects, 3) 'price-tags' of e-learning strategies, and 4) initial exploration of the cost-effectiveness issue. Institutional decisions made as a consequence of this study are described.