Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout

V. Mofokeng; N. Sukdeo

doi:10.1109/IEEM44572.2019.8978805

Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout

V. Mofokeng
, N. Sukdeo

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

The South African manufacturing and logistics industry is one main economic growth driver in the country. The sector contributes to the employment of most semi-skilled and unskilled workers. This research paper addressed the inaccurate order despatches to customers that is influenced by the design layout, ergonomics involved, and the quality standard facilitating the process. The study applied an interpretive approach through a combination of qualitative and quantitative research methods, carried in out as a single with dual warehouse case studies. The study made recommendations from the research findings. The South African manufacturing and logistics industry needs to address the quality continuous improvement challenges to reduce inaccurate order despatches to customers and increase productivity.

Original language	English
Title of host publication	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019
Publisher	IEEE Computer Society
Pages	1026-1030
Number of pages	5
ISBN (Electronic)	9781728138046
DOIs	https://doi.org/10.1109/IEEM44572.2019.8978805
Publication status	Published - Dec 2019
Event	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019 - Macao, Macao Duration: 15 Dec 2019 → 18 Dec 2019

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019
Country/Territory	Macao
City	Macao
Period	15/12/19 → 18/12/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 9 Industry, Innovation, and Infrastructure

Keywords

Accumulation and Sortation System
Continuous Quality Improvements
Human Factor

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1109/IEEM44572.2019.8978805

Cite this

Mofokeng, V., & Sukdeo, N. (2019). Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout. In 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019 (pp. 1026-1030). Article 8978805 (IEEE International Conference on Industrial Engineering and Engineering Management). IEEE Computer Society. https://doi.org/10.1109/IEEM44572.2019.8978805

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abstract = "The South African manufacturing and logistics industry is one main economic growth driver in the country. The sector contributes to the employment of most semi-skilled and unskilled workers. This research paper addressed the inaccurate order despatches to customers that is influenced by the design layout, ergonomics involved, and the quality standard facilitating the process. The study applied an interpretive approach through a combination of qualitative and quantitative research methods, carried in out as a single with dual warehouse case studies. The study made recommendations from the research findings. The South African manufacturing and logistics industry needs to address the quality continuous improvement challenges to reduce inaccurate order despatches to customers and increase productivity.",

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Mofokeng, V & Sukdeo, N 2019, Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout. in 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019., 8978805, IEEE International Conference on Industrial Engineering and Engineering Management, IEEE Computer Society, pp. 1026-1030, 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019, Macao, Macao, 15/12/19. https://doi.org/10.1109/IEEM44572.2019.8978805

Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout. / Mofokeng, V.; Sukdeo, N.
2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019. IEEE Computer Society, 2019. p. 1026-1030 8978805 (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - The South African manufacturing and logistics industry is one main economic growth driver in the country. The sector contributes to the employment of most semi-skilled and unskilled workers. This research paper addressed the inaccurate order despatches to customers that is influenced by the design layout, ergonomics involved, and the quality standard facilitating the process. The study applied an interpretive approach through a combination of qualitative and quantitative research methods, carried in out as a single with dual warehouse case studies. The study made recommendations from the research findings. The South African manufacturing and logistics industry needs to address the quality continuous improvement challenges to reduce inaccurate order despatches to customers and increase productivity.

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Mofokeng V, Sukdeo N. Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout. In 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019. IEEE Computer Society. 2019. p. 1026-1030. 8978805. (IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM44572.2019.8978805

Continuous Quality Improvement: The Relationship between Order Dispatches, Ergonomics the Design Layout

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this