ChatGPT in Scholarly Discourse: Sentiments and an Inflection Point

Hossana Twinomurinzi, Sibukele Gumbo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)


ChatGPT became the most popular Artificial Intelligence (AI) and digital technology platform in history after its launch in November 2022. According to the Diffusion of Innovation Theory, because it reached one million users within five days, and 100 million users within two months, ChatGPT marked an inflection point in society. This study presents a scoping review of the sentiments on ChatGPT in scholarly discourse from 67 publications on the topic. The sentiments were thematically analyzed manually, using ChatGPT and using the new AI function in Atlas.ti®. ChatGPT offered the most comprehensive and versatile analysis even though its results were only used for demonstrative purposes. The key findings reveal a majority positive sentiment from scholars on ChatGPT mainly citing how academia should co-exist with the tool, and for researchers, organizations and society to use ChatGPT to stir greater creativity and productivity. The limited negative and risk sentiments centered around ethical concerns, contradictions, and apprehension about the impact of ChatGPT, through dependency, on human social and cognitive functions in decision-making and judgement. The main recommendations comprise a call for educational reform, training on better usage of ChatGPT, and making the world a better place. The main non-technology focus of ChatGPT research is on “human”, “ethics” and “decision-making”. The study similarly makes a recommendation for educational reform given the transdisciplinary effect of AI, and for academia, society and organizations to intentionally take advantage of the inflection point to create progressive policies on the maximal use of ChatGPT and other AI tools.

Original languageEnglish
Title of host publicationSouth African Institute of Computer Scientists and Information Technologists - 44th Annual Conference, SAICSIT 2023, Revised Selected Papers
EditorsAurona Gerber, Marijke Coetzee
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages15
ISBN (Print)9783031396519
Publication statusPublished - 2023
Event44th Annual Conference, SAICSIT 2023 - Pretoria, South Africa
Duration: 17 Jul 202319 Jul 2023

Publication series

NameCommunications in Computer and Information Science
Volume1878 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference44th Annual Conference, SAICSIT 2023
Country/TerritorySouth Africa


  • Artificial Intelligence
  • ChatGPT
  • bibliometric
  • ethics
  • scoping review
  • sentiment analysis
  • transdisciplinarity

ASJC Scopus subject areas

  • General Computer Science
  • General Mathematics


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