Causes of poor quality on SMMEs: A Case of Gauteng SMMEs, South Africa

Lawrance Seseni; Charles Mbohwa

Causes of poor quality on SMMEs: A Case of Gauteng SMMEs, South Africa

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

This study aims to identify both the causes and costs that are associated with poor quality on South African manufacturing SMMEs. Secondly, it seek to find the reason(s) for not implementing quality practices in SMMEs. This study adopted both qualitative and quantitative approach, whereby 90 SMMEs were given questionnaires to fill out. Interviews, probing questions and observations were conducted as well. This study discovered that most of the furniture manufacturing SMMEs do not have a quality departments. Furthermore, it discovered that some of them do not even implement not even a single quality practice because they are not known to them and to some it is too complex to use and train. This study recommends that government should intervene and offer quality workshops and trainings to SMMEs so that they may improve their quality. As this study solely focused on manufacturing SMMEs, a replication study should be done on other industries.

Original language	English
Title of host publication	6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
Publisher	IEOM Society
Pages	1152-1158
Number of pages	7
ISBN (Print)	9780985549749, 9780985549756
Publication status	Published - 2016
Event	IEOM Detroit Conference, IEOM 2016 - Southfield, United States Duration: 23 Sept 2016 → 25 Sept 2016

Publication series

Name	Proceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)	2169-8767

Conference

Conference	IEOM Detroit Conference, IEOM 2016
Country/Territory	United States
City	Southfield
Period	23/09/16 → 25/09/16

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

SMMEs
Six Sigma
Total quality management

ASJC Scopus subject areas

Strategy and Management
Management Science and Operations Research
Control and Systems Engineering
Industrial and Manufacturing Engineering

Cite this

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title = "Causes of poor quality on SMMEs: A Case of Gauteng SMMEs, South Africa",

abstract = "This study aims to identify both the causes and costs that are associated with poor quality on South African manufacturing SMMEs. Secondly, it seek to find the reason(s) for not implementing quality practices in SMMEs. This study adopted both qualitative and quantitative approach, whereby 90 SMMEs were given questionnaires to fill out. Interviews, probing questions and observations were conducted as well. This study discovered that most of the furniture manufacturing SMMEs do not have a quality departments. Furthermore, it discovered that some of them do not even implement not even a single quality practice because they are not known to them and to some it is too complex to use and train. This study recommends that government should intervene and offer quality workshops and trainings to SMMEs so that they may improve their quality. As this study solely focused on manufacturing SMMEs, a replication study should be done on other industries.",

keywords = "SMMEs, Six Sigma, Total quality management",

author = "Lawrance Seseni and Charles Mbohwa",

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year = "2016",

language = "English",

isbn = "9780985549749",

series = "Proceedings of the International Conference on Industrial Engineering and Operations Management",

publisher = "IEOM Society",

pages = "1152--1158",

booktitle = "6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016",

}

Seseni, L & Mbohwa, C 2016, Causes of poor quality on SMMEs: A Case of Gauteng SMMEs, South Africa. in 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. Proceedings of the International Conference on Industrial Engineering and Operations Management, IEOM Society, pp. 1152-1158, IEOM Detroit Conference, IEOM 2016, Southfield, United States, 23/09/16.

Causes of poor quality on SMMEs: A Case of Gauteng SMMEs, South Africa. / Seseni, Lawrance ; Mbohwa, Charles.
6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. IEOM Society, 2016. p. 1152-1158 (Proceedings of the International Conference on Industrial Engineering and Operations Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Causes of poor quality on SMMEs

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AU - Seseni, Lawrance

AU - Mbohwa, Charles

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N2 - This study aims to identify both the causes and costs that are associated with poor quality on South African manufacturing SMMEs. Secondly, it seek to find the reason(s) for not implementing quality practices in SMMEs. This study adopted both qualitative and quantitative approach, whereby 90 SMMEs were given questionnaires to fill out. Interviews, probing questions and observations were conducted as well. This study discovered that most of the furniture manufacturing SMMEs do not have a quality departments. Furthermore, it discovered that some of them do not even implement not even a single quality practice because they are not known to them and to some it is too complex to use and train. This study recommends that government should intervene and offer quality workshops and trainings to SMMEs so that they may improve their quality. As this study solely focused on manufacturing SMMEs, a replication study should be done on other industries.

AB - This study aims to identify both the causes and costs that are associated with poor quality on South African manufacturing SMMEs. Secondly, it seek to find the reason(s) for not implementing quality practices in SMMEs. This study adopted both qualitative and quantitative approach, whereby 90 SMMEs were given questionnaires to fill out. Interviews, probing questions and observations were conducted as well. This study discovered that most of the furniture manufacturing SMMEs do not have a quality departments. Furthermore, it discovered that some of them do not even implement not even a single quality practice because they are not known to them and to some it is too complex to use and train. This study recommends that government should intervene and offer quality workshops and trainings to SMMEs so that they may improve their quality. As this study solely focused on manufacturing SMMEs, a replication study should be done on other industries.

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KW - Six Sigma

KW - Total quality management

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M3 - Conference contribution

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T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management

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ER -

Causes of poor quality on SMMEs: A Case of Gauteng SMMEs, South Africa

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

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Cite this