Case Study: Evaluation of Maintenance Practices on Road Infrastructure

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Road infrastructure development, maintenance, and management are vital for the movement of goods and people between places. Therefore, without road infrastructure, mobility is compromised, which can lead to the country's slow economic growth. Road defects such as potholes, malfunctioning traffic lights, unsecured manholes, and missing road signs start to emerge when maintenance is lacking. This study evaluates the effectiveness of the maintenance performance of a local road agency. The number of potholes and missing or damaged manhole covers, Kerb Inlet (KI), traffic signs, traffic lights, and guardrails are the Key Performance Indicators (KPI) used to measure maintenance performance. KPIs are compared against Service Level Agreement (SLA) targets set by Company X and best practices in road maintenance where data is available. The impact of lack of maintenance is determined by the number of incidents caused by road defects and the amount of money paid by Company X on liability costs. The study determines that road maintenance by Company X does not meet the SLA for all KPIs. From 2020 and January to June 2021 the maintenance performance of Company X against the SLA was at its lowest in the past five years. Company X paid liabilities costs of more than R3 500 000 in 2020.

Original languageEnglish
Title of host publication2022 IEEE 28th International Conference on Engineering, Technology and Innovation, ICE/ITMC 2022 and 31st International Association for Management of Technology, IAMOT 2022 Joint Conference - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665488174
DOIs
Publication statusPublished - 2022
Externally publishedYes
Event28th IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2022 and 31st International Association for Management of Technology, IAMOT 2022 Joint Conference - Nancy, France
Duration: 19 Jun 202223 Jun 2022

Publication series

Name2022 IEEE 28th International Conference on Engineering, Technology and Innovation, ICE/ITMC 2022 and 31st International Association for Management of Technology, IAMOT 2022 Joint Conference - Proceedings

Conference

Conference28th IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2022 and 31st International Association for Management of Technology, IAMOT 2022 Joint Conference
Country/TerritoryFrance
CityNancy
Period19/06/2223/06/22

Keywords

  • Road infrastructure
  • key performance indicator
  • maintenance
  • road defects
  • service level agreement

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Artificial Intelligence
  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems and Management
  • Electrical and Electronic Engineering

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