BUSINESS PROCESS REENGINEERING FOR PROCESS OPTIMIZATION: A CASE STUDY

The manufacturing industry's business processes and activities are now limited due to a lack of seamless integration, value-driven processes, business information, and dynamic optimization. To bridge the gap between traditional business operations and industry 4.0 smart processes, Industry 4.0 requires self-optimization, autonomous operation, and smart systems. Robotic Process Automation (RPA) is utilized in this study to optimize Business Process (BP) through Business Process Reengineering (BPR) to understand the effects of industry 4.0 smart processes on our current processes. To this end, this study conducted validation of process eligibility of RPA implementation, evaluation of potential, importance, and classification of processes is done to analyze current processes prior to applying RPA through simulation and modelling. The results indicate that the weights of the parameters such as transaction volume, FTE savings, time taken per run, and sub-activities had high percentiles in the proposed model in comparison to the current model. The study concluded that, straightforward processes should be automated using RPA, whereas complex processes should be automated using semi-automation.