Business process Quatification: A holistic approach

Business optimization is a fundamental driver to multinational entities specifically geared towards global delivery. Multinationals are considered business process centric entities with core business activities captured through business processes. Optimization of delivery via business process optimization is fundamental but the variables affecting the execution of business processes are not fully understood. Testing variable impacts and significant on an actual multinational could harvest significant predictive knowledge on potential business impact. The research defines multinational processes, reviews international literature and benchmarks all significant variables from automation, change, skills, business capacity, and business escalations together with a statistically defined set of critical variables. The research extends into defining a model framework to test impacts of these critical variables on multinational processes. A key consideration is to ensure the processes modelled are comprehensive and represent all key functional areas of the business. The research delivers the model framework, experimental protocol and a thin slice development of the solution with basic testing of variables. The key value-add of the research included simulation of change and impact to the business.