Burnout and connectedness among Australian volunteers: A test of the Job Demands-Resources model

This study used the Job Demands-Resources (JD-R) model, developed in the context of occupational well-being in the paid workforce, to examine the antecedents of burnout and connectedness in the formal volunteer rural ambulance officer vocation (N = 487). Structural equation modeling using self-reports provide strong evidence for the central assumptions of the JD-R model. The findings confirm that burnout fully mediates the relationship between job demands and health problems (Hypothesis 1), and between job demands and determination to continue (Hypothesis 2). In addition, results show that connectedness fully mediates the relationship between job resources and determination to continue (Hypothesis 3). These findings have important practical implications because of the increasing problem of volunteer recruitment and retention.