Bibliometric and content analyses of research on technology use in real estate facilities management

Purpose: Technological change drives transformation in most sectors of the economy. Industry 4.0 technologies have been applied at different stages of a building’s lifecycle. However, limited studies exist on their application in real estate facilities management (REFM). This study aims to assess the existing knowledge on the topic to suggest further research directions. Design/methodology/approach: Scopus-indexed literature from 2013 to 2023 was examined and visualised using VOSviewer software to output quantitative (descriptive) results. Content analysis was used to complement the quantitative findings. Findings: Findings indicated a concentration of research in China, Norway and Italy. The knowledge areas included three clusters: lifecycle integration and management, data curation and management and organisational and management capabilities. The benefits, challenges and support strategies were highlighted. Research limitations/implications: More collaboration is needed across countries and territories on technology integration in REFM. Future research using alternative methodologies is recommended, with a focus on adopting and non-adopting REFM organisations. Further, implications for facility managers, employees, technology suppliers or vendors, training, organisations and management exist. Practical implications: Further, implications for facility managers, employees, technology suppliers or vendors, training, organisations and management exist. Originality/value: The study reveals the knowledge base on technology use in REFM. It adds to the evidence base on innovation and technology adoption in REFM.