Benchmarking Quality Management Maturity in Industry

B. B.S. Makhanya; H. Nel; J. H.C. Pretorius

doi:10.1109/IEEM.2018.8607687

Benchmarking Quality Management Maturity in Industry

B. B.S. Makhanya
, H. Nel
, J. H.C. Pretorius

Postgraduate School of Engineering Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Citations (Scopus)

Abstract

Quality management is integral to business development; and literature indicates that technology advancement and customer expectations strongly influence quality. Current authors in the field suggest that quality management approaches are outdated. Desktop benchmarking was employed to identify the constructs that assess quality management maturity, and systematic literature review was applied to analyze publications between 2007 and 2018. Customer satisfaction, process management, strategic alignment, measurement and controls, continuous improvement, partnerships, information management, corporate culture and cost of quality are significant concepts in the assessment of quality management maturity. Innovation, flexibility, factual approach to decision making, and organisational learning are starting to gain momentum in ascertaining the maturity of quality management in firms. The research contributes to identifying the constructs that are currently employed to determine the maturity of a firm's quality management.

Original language	English
Title of host publication	2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018
Publisher	IEEE Computer Society
Pages	575-579
Number of pages	5
ISBN (Electronic)	9781538667866
DOIs	https://doi.org/10.1109/IEEM.2018.8607687
Publication status	Published - 2 Jul 2018
Event	2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018 - Bangkok, Thailand Duration: 16 Dec 2018 → 19 Dec 2018

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
Volume	2019-December
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018
Country/Territory	Thailand
City	Bangkok
Period	16/12/18 → 19/12/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Benchmarking
Quality Management Maturity

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1109/IEEM.2018.8607687

Cite this

Makhanya, B. B. S., Nel, H., & Pretorius, J. H. C. (2018). Benchmarking Quality Management Maturity in Industry. In 2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018 (pp. 575-579). Article 8607687 (IEEE International Conference on Industrial Engineering and Engineering Management; Vol. 2019-December). IEEE Computer Society. https://doi.org/10.1109/IEEM.2018.8607687

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abstract = "Quality management is integral to business development; and literature indicates that technology advancement and customer expectations strongly influence quality. Current authors in the field suggest that quality management approaches are outdated. Desktop benchmarking was employed to identify the constructs that assess quality management maturity, and systematic literature review was applied to analyze publications between 2007 and 2018. Customer satisfaction, process management, strategic alignment, measurement and controls, continuous improvement, partnerships, information management, corporate culture and cost of quality are significant concepts in the assessment of quality management maturity. Innovation, flexibility, factual approach to decision making, and organisational learning are starting to gain momentum in ascertaining the maturity of quality management in firms. The research contributes to identifying the constructs that are currently employed to determine the maturity of a firm's quality management.",

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Makhanya, BBS, Nel, H & Pretorius, JHC 2018, Benchmarking Quality Management Maturity in Industry. in 2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018., 8607687, IEEE International Conference on Industrial Engineering and Engineering Management, vol. 2019-December, IEEE Computer Society, pp. 575-579, 2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018, Bangkok, Thailand, 16/12/18. https://doi.org/10.1109/IEEM.2018.8607687

Benchmarking Quality Management Maturity in Industry. / Makhanya, B. B.S.; Nel, H.; Pretorius, J. H.C.
2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018. IEEE Computer Society, 2018. p. 575-579 8607687 (IEEE International Conference on Industrial Engineering and Engineering Management; Vol. 2019-December).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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ER -

Benchmarking Quality Management Maturity in Industry

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this