Benchmarking Quality Management Maturity in Industry

B. B.S. Makhanya, H. Nel, J. H.C. Pretorius

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

Quality management is integral to business development; and literature indicates that technology advancement and customer expectations strongly influence quality. Current authors in the field suggest that quality management approaches are outdated. Desktop benchmarking was employed to identify the constructs that assess quality management maturity, and systematic literature review was applied to analyze publications between 2007 and 2018. Customer satisfaction, process management, strategic alignment, measurement and controls, continuous improvement, partnerships, information management, corporate culture and cost of quality are significant concepts in the assessment of quality management maturity. Innovation, flexibility, factual approach to decision making, and organisational learning are starting to gain momentum in ascertaining the maturity of quality management in firms. The research contributes to identifying the constructs that are currently employed to determine the maturity of a firm's quality management.

Original languageEnglish
Title of host publication2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018
PublisherIEEE Computer Society
Pages575-579
Number of pages5
ISBN (Electronic)9781538667866
DOIs
Publication statusPublished - 2 Jul 2018
Event2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018 - Bangkok, Thailand
Duration: 16 Dec 201819 Dec 2018

Publication series

NameIEEE International Conference on Industrial Engineering and Engineering Management
Volume2019-December
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

Conference2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018
Country/TerritoryThailand
CityBangkok
Period16/12/1819/12/18

Keywords

  • Benchmarking
  • Quality Management Maturity

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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