@inproceedings{4afe09385a294a6192b78e5fcd963734,
title = "Benchmarking for the design of a lessons learned system in project quality management",
abstract = "Project organizations are required to continuously improve the quality of their projects in terms of cost, schedule and technical performance; but the economic return of projects is eradicated by poor quality in project planning and execution. Project managers have the responsibility to implement learning processes such as benchmarking and lessons learned to move towards continual improvement and effective knowledge management if they wish to remain competitive. This paper presents the design of a lessons learned system for the Quality Management and Business Excellence Department of Eskom, the largest utility in South Africa, towards an effective knowledge management system and a continual learning organization. Benchmarking was employed as the tool to identify the required characteristics of six global lessons learned systems; and these characteristics then served as input to the user requirements specification and functional design of the lessons learned system for Eskom. The paper concludes with recommendations for improvement of the system.",
keywords = "Benchmarking, Lessons learned, Project quality",
author = "Hannelie Nel and Pretorius, {Jan Harm C.}",
note = "Publisher Copyright: {\textcopyright} IEOM Society International.; 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017 ; Conference date: 11-04-2017 Through 13-04-2017",
year = "2017",
language = "English",
isbn = "9780985549763",
series = "Proceedings of the International Conference on Industrial Engineering and Operations Management",
publisher = "IEOM Society",
pages = "1001--1012",
booktitle = "7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017",
}
