TY - GEN
T1 - Achieving Business Strategic Objectives
T2 - 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021
AU - Pasipatorwa, P.
AU - Ogbeifun, E.
AU - Pretorius, J. H.C.
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - Many manufacturing industries formulate strategic business plans, sometimes, with little or no input from the maintenance department. However, where a maintenance department is fully recognised, the performance of the department determines how the operations of the unit are aligned towards achieving the strategic objectives of the industry. The single site case study method of qualitative research was adopted. Two interrelated approaches were used for data collection. First, a quantitative survey of responses from selected strategic, tactical, and operational leaders from the maintenance, production, and quality assurance department. The analysis revealed that the performance and operations of the maintenance department were not positively aligned towards achieving the strategic objectives of the industry. Secondly, a focus group session was conducted for the operatives of the maintenance department to discuss the survey outcome, identify problems and develop performance improvement strategies, to be monitored every three months. The outcome of this research provides objective information, which enables the maintenance department to continuously appraise their performance and align it towards achieving the strategic objectives of the manufacturing industries.
AB - Many manufacturing industries formulate strategic business plans, sometimes, with little or no input from the maintenance department. However, where a maintenance department is fully recognised, the performance of the department determines how the operations of the unit are aligned towards achieving the strategic objectives of the industry. The single site case study method of qualitative research was adopted. Two interrelated approaches were used for data collection. First, a quantitative survey of responses from selected strategic, tactical, and operational leaders from the maintenance, production, and quality assurance department. The analysis revealed that the performance and operations of the maintenance department were not positively aligned towards achieving the strategic objectives of the industry. Secondly, a focus group session was conducted for the operatives of the maintenance department to discuss the survey outcome, identify problems and develop performance improvement strategies, to be monitored every three months. The outcome of this research provides objective information, which enables the maintenance department to continuously appraise their performance and align it towards achieving the strategic objectives of the manufacturing industries.
KW - Maintenance department
KW - Manufacturing industry
KW - Performance assessment
KW - Performance improvement strategies
KW - Strategic planning
UR - http://www.scopus.com/inward/record.url?scp=85125365683&partnerID=8YFLogxK
U2 - 10.1109/IEEM50564.2021.9672898
DO - 10.1109/IEEM50564.2021.9672898
M3 - Conference contribution
AN - SCOPUS:85125365683
T3 - 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021
SP - 1491
EP - 1496
BT - 2021 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 13 December 2021 through 16 December 2021
ER -