TY - GEN
T1 - A Systematic Literature Review on Employee Engagement as a Strategic Driver of Organisational Performance in the Public Sector
AU - Muridzi, G.
AU - Dhliwayo, S.
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.
PY - 2026
Y1 - 2026
N2 - The chapter examines how employee engagement contributes to enhanced organisational performance in public sector institutions. Drawing on a systematic review of 57 empirical studies published between 2010 and 2025, it synthesises evidence demonstrating that engagement is a strategic enabler of productivity, service quality, and institutional effectiveness. The analysis identifies key drivers of engagement, including supportive leadership, conducive work environments, and robust recognition systems. Findings reveal that engaged employees display stronger motivation, commitment, and performance, which collectively foster operational efficiency and stakeholder satisfaction. The study further proposes a practical framework for strengthening engagement as a pathway to sustainable organisational success. Overall, the chapter contributes to scholarly discourse and policy development by offering evidence-based insigths that can guide interventions aimed at improving public sector performance. It argues that sustainable investment in leadership development, well-being initiatives, and recognition programmes is essential for cultivating a resilient and high-performing workforce.
AB - The chapter examines how employee engagement contributes to enhanced organisational performance in public sector institutions. Drawing on a systematic review of 57 empirical studies published between 2010 and 2025, it synthesises evidence demonstrating that engagement is a strategic enabler of productivity, service quality, and institutional effectiveness. The analysis identifies key drivers of engagement, including supportive leadership, conducive work environments, and robust recognition systems. Findings reveal that engaged employees display stronger motivation, commitment, and performance, which collectively foster operational efficiency and stakeholder satisfaction. The study further proposes a practical framework for strengthening engagement as a pathway to sustainable organisational success. Overall, the chapter contributes to scholarly discourse and policy development by offering evidence-based insigths that can guide interventions aimed at improving public sector performance. It argues that sustainable investment in leadership development, well-being initiatives, and recognition programmes is essential for cultivating a resilient and high-performing workforce.
KW - Employee engagement
KW - Organisational performance
KW - Public sector
UR - https://www.scopus.com/pages/publications/105031743955
U2 - 10.1007/978-3-032-13384-7_17
DO - 10.1007/978-3-032-13384-7_17
M3 - Conference contribution
AN - SCOPUS:105031743955
SN - 9783032133830
T3 - Springer Proceedings in Business and Economics
SP - 233
EP - 248
BT - Embracing Technological Agility in Accounting and Business – Vol. 2 - Proceedings of the 6th International Conference of Accounting and Business iCAB, Cape Town 2025
A2 - Moloi, Tankiso
PB - Springer Nature
T2 - 6th International Conference of Accounting and Business, iCAB 2025
Y2 - 19 June 2025 through 20 June 2025
ER -