A stakeholders perspective on the causes of poor service delivery of road infrastructure

Nokulunga Mashwama; Clinton Aigbavboa; Wellignton Thwala

doi:10.1007/978-3-319-94199-8_14

A stakeholders perspective on the causes of poor service delivery of road infrastructure

Nokulunga Mashwama
, Clinton Aigbavboa
, Wellignton Thwala

Construction Management and Quantity Surveying

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study adopted a quantitative approach in order to investigate on a stakeholder’s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.

Original language	English
Title of host publication	Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018
Editors	Christianne Falcao, Jerzy Charytonowicz
Publisher	Springer Verlag
Pages	140-150
Number of pages	11
ISBN (Print)	9783319941981
DOIs	https://doi.org/10.1007/978-3-319-94199-8_14
Publication status	Published - 2019
Event	AHFE International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018 - Orlando, United States Duration: 21 Jul 2018 → 25 Jul 2018

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	788
ISSN (Print)	2194-5357

Conference

Conference	AHFE International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018
Country/Territory	United States
City	Orlando
Period	21/07/18 → 25/07/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Challenges
Construction industry
Road infrastructure
Stakeholder

ASJC Scopus subject areas

Control and Systems Engineering
General Computer Science

Access to Document

10.1007/978-3-319-94199-8_14

Cite this

Mashwama, N., Aigbavboa, C., & Thwala, W. (2019). A stakeholders perspective on the causes of poor service delivery of road infrastructure. In C. Falcao, & J. Charytonowicz (Eds.), Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018 (pp. 140-150). (Advances in Intelligent Systems and Computing; Vol. 788). Springer Verlag. https://doi.org/10.1007/978-3-319-94199-8_14

Mashwama, Nokulunga ; Aigbavboa, Clinton ; Thwala, Wellignton. / A stakeholders perspective on the causes of poor service delivery of road infrastructure. Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018. editor / Christianne Falcao ; Jerzy Charytonowicz. Springer Verlag, 2019. pp. 140-150 (Advances in Intelligent Systems and Computing).

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title = "A stakeholders perspective on the causes of poor service delivery of road infrastructure",

abstract = "This study adopted a quantitative approach in order to investigate on a stakeholder{\textquoteright}s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.",

keywords = "Challenges, Construction industry, Road infrastructure, Stakeholder",

author = "Nokulunga Mashwama and Clinton Aigbavboa and Wellignton Thwala",

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Mashwama, N, Aigbavboa, C & Thwala, W 2019, A stakeholders perspective on the causes of poor service delivery of road infrastructure. in C Falcao & J Charytonowicz (eds), Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018. Advances in Intelligent Systems and Computing, vol. 788, Springer Verlag, pp. 140-150, AHFE International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018, Orlando, United States, 21/07/18. https://doi.org/10.1007/978-3-319-94199-8_14

A stakeholders perspective on the causes of poor service delivery of road infrastructure. / Mashwama, Nokulunga; Aigbavboa, Clinton; Thwala, Wellignton.
Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018. ed. / Christianne Falcao; Jerzy Charytonowicz. Springer Verlag, 2019. p. 140-150 (Advances in Intelligent Systems and Computing; Vol. 788).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - A stakeholders perspective on the causes of poor service delivery of road infrastructure

AU - Mashwama, Nokulunga

AU - Aigbavboa, Clinton

AU - Thwala, Wellignton

PY - 2019

Y1 - 2019

N2 - This study adopted a quantitative approach in order to investigate on a stakeholder’s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.

AB - This study adopted a quantitative approach in order to investigate on a stakeholder’s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.

KW - Challenges

KW - Construction industry

KW - Road infrastructure

KW - Stakeholder

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T3 - Advances in Intelligent Systems and Computing

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BT - Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018

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PB - Springer Verlag

T2 - AHFE International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018

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ER -

Mashwama N, Aigbavboa C, Thwala W. A stakeholders perspective on the causes of poor service delivery of road infrastructure. In Falcao C, Charytonowicz J, editors, Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018. Springer Verlag. 2019. p. 140-150. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-319-94199-8_14

A stakeholders perspective on the causes of poor service delivery of road infrastructure

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this