TY - GEN
T1 - A stakeholders perspective on the causes of poor service delivery of road infrastructure
AU - Mashwama, Nokulunga
AU - Aigbavboa, Clinton
AU - Thwala, Wellignton
N1 - Publisher Copyright:
© 2019, Springer International Publishing AG, part of Springer Nature.
PY - 2019
Y1 - 2019
N2 - This study adopted a quantitative approach in order to investigate on a stakeholder’s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.
AB - This study adopted a quantitative approach in order to investigate on a stakeholder’s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.
KW - Challenges
KW - Construction industry
KW - Road infrastructure
KW - Stakeholder
UR - http://www.scopus.com/inward/record.url?scp=85049666509&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-94199-8_14
DO - 10.1007/978-3-319-94199-8_14
M3 - Conference contribution
AN - SCOPUS:85049666509
SN - 9783319941981
T3 - Advances in Intelligent Systems and Computing
SP - 140
EP - 150
BT - Advances in Human Factors, Sustainable Urban Planning and Infrastructure - Proceedings of the AHFE 2018 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018
A2 - Falcao, Christianne
A2 - Charytonowicz, Jerzy
PB - Springer Verlag
T2 - AHFE International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, 2018
Y2 - 21 July 2018 through 25 July 2018
ER -
